The Customer Host

**Salary**:£24,570

**Location**:Onsite in Skelmersdale Mon-Fri (9-5pm)

**Hours**:We will consider full-time (37.5 hours) or reduced hours part-time (30 hours), However Monday and Friday must be working days and are non-negotiable.

**_Who We Are _**

Fedcap is a not-for-profit organisation committed to improving people’s economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part of a healthy life. In the past five years, we’ve supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. We’re part of The Fedcap Group, a pioneering US-charity formed in 1935.

**_Your Role _**

The Customer Host (Front of House - Reception) will create a positive first impression ensuring all our customers receive a warm and friendly welcome. You will be passionate about delivering professional, efficient and exceptional customer service at all times whilst demonstrating excellent organisation skills by providing general office administrative duties.

**_Your Responsibilities _**
- Responding to first line enquiries in the reception area from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague
- Acting as an ambassador for Fedcap in the delivery of customer service and social innovation
- Listening, share and act on feedback from customers through purposeful interactions
- Managing diaries of training and meetings rooms
- Building and supporting our customers through an awareness of local opportunities and events
- Taking a proactive approach to engage, interact and support customers where possible.

**_Your Skills & Experience _**
- Able to embrace our company values which are **Kindness, Respect, Integrity, and Innovation.**:

- Experience of answering first line customer queries and providing customer focused service delivery in a face-to-face and result driven environment
- Excellent communication skills; confident, warm and welcoming.
- The ability to build rapport and work effectively in a, sometimes, challenging environment
- Organisation skills and ability to priorities
- Experience of general office administrative duties
- Experience of appropriate IT systems including Microsoft Office packages and databases

**_Our Inspiring People _**

People are always the focus of what we do at Fedcap. And our people are dedicated to inspiring confidence in our customers so they can believe in themselves and a better life for their families. They’re hard working and focused on delivering for our customers because they care and understand the important role they play in their customers’ journeys to a more secure, healthier and happier life. Driven by our strong values and sense of purpose, our inspiring people have formed a diverse and inclusive community.

**_Your Benefits _**

As well as receiving dedicated health and wellbeing support, including access to our 24/7 employee assistance programme for you and your family, we’ll provide you with very clear stages of accredited development and learning. Not only that, we offer a wide range of benefits including:

- Minimum 33 days’ holiday entitlement and a pension contribution up to 5%
- Monthly benefits scheme worth up to an additional £500
- Free life assurance cover, totalling four times your annual salary
- And much more

**_Equality, Diversity, and Inclusion _**

**Mission**:To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.