Radon Admin Officer X 2

6 days ago

Didcot, United Kingdom UK Health Security Agency Full time

This role is within a busy administrative office and will assist colleagues with the day-to-day delivery of radon information and services including both commercial and non-commercial scientific projects.

MAIN DUTIES AND RESPONSIBILITIES

Communication
- Identify calls that require specialist or detailed knowledge and ensure they are forwarded onto the relevant member of staff.
- Ensure all enquiries are properly recorded and that paperwork and computer records are current and accurate
- Contribute to group meetings regarding any aspects of internal procedures or services. This may include issues such as service delivery, the scope of new services or the volume of work within the team.
- Provide general advice on logistics for large radon measurements programmes

Service Delivery
- Ensure accurate input of data in accordance with group procedures relating to contacts with and measurements for customers
- Issue domestic and occupational measurement kits
- Answer and/or action incoming and outgoing telephone calls
- Raising invoices in MaPS, checking payment has been received and coding records to release test results.
- Extracting, checking and coding measurement order records to ensure they conform to set formats, preparing the paperwork to issue measurement packs, liaising directly with clients regarding delivery and any other requirements
- Use the existing procedures to extract, check and issue measurement reports

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

**STAGE 1 - APPLICATION & SIFT**:
This should outline how you consider your skills, experience and achievements, provide evidence of your suitability for the role, with particular reference to Essential Criteria.

If you are successful at this stage, you will progress to an interview.

STAGE 2 - INTERVIEW

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Pay

New entrants to the Civil Service are expected to start on the minimum of the pay band.

Either case is determined by whichever is the highest.

For further details please refer to the Information Sheet
- Starting Salaries & Benefits attachment.

**Security Clearance Level Requirement**:
Hybrid Working

UKHSA offers hybrid working for its employees - this means that whilst the role will be based in one of our UKHSA offices, there will be opportunities for an element of working from home. The balance between home and workplace working is to be agreed with the line manager, determined primarily by business need and in line with departmental policy.

Some business travel will be required to other UKHSA offices. Business travel between base location and any other UKHSA offices will be covered under the UKHSA Travel and Expenses policy.

Please be aware that this role can only be worked in the UK and not overseas. Relocation expenses are not available.

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