Radon Admin Officer

**Details**:
**Reference number**:

- 435916

**Salary**:

- £27,335 - £28,442
- per annum, pro rata
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer

** Contract type**:

- Permanent
Fixed term
Loan
Secondment

** Length of employment**:

- 1 x perm and 1 x FTA for 12 months from start date

** Type of role**:

- Administration / Corporate Support
Science
Other

** Working pattern**:

- Flexible working, Full-time, Job share, Part-time

** Number of jobs available**:

- 2

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

** Location**:

- Chilton
- Didcot (Scientific Campus)

** About the job**:
** Job summary**:

- UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

** Job description**:

- This role is within a busy administrative office and will assist colleagues with the day-to-day delivery of radon information and services including both commercial and non-commercial scientific projects.
- **Communication**- Provide general radon advice to members of the public and professions
- Identify calls that require specialist knowledge, ensure they are forwarded to the relevant member of staff.
- Ensure all enquiries are properly recorded and that records are current and accurate
- Contribute to group meetings. This may include issues such as service delivery, the scope of new services or the volume of work within the team.

** Service Delivery**- Ensure accurate input of data in accordance with group procedures
- Issue domestic / occupational measurement kits
- Answer and/or action incoming and outgoing telephone calls
- Raise invoices in MaPS, checking payment has been received and coding records to release test results.
- Extract, check and code measurement records to ensure they conform to set formats, prepare paperwork to issue measurement packs, liaise directly with clients regarding requirements
- Use the existing procedures to extract, check and issue measurement reports.
- Process returned post. Including checking returned measurement questionnaires, identify potential measurement errors or changes to information.
- Optical Mark Read return measurement questionnaires, check for inaccuracies and import the data into the database.
- Arrange pick-up and delivery of detectors for external laboratories
- Maintain time-scales required for each task to maintain set levels of service delivery- ** KEY WORKING RELATIONSHIPS**
- The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This will include:

- **Internal**- Radon team members, administrative & scientific
- Training Department
- Finance
- IT Group
- Facilities- ** External**- The General Public
- Solicitors
- Government officers
- Landlords
- Employers and Agents
- Health and Safety Officers
- Surveyors and Builders
- Laboratories validated for radon measurements.** Person specification**:

- **Essential Criteria**- Experience of working in a busy administrative office providing customer support services and communicating information to members of the public
- Experience of working as part of a team and working to deadlines
- Working knowledge of Microsoft Office including Word and Excel
- Good numeracy - good attention to detail and data entry skills ensuring accuracy. As well as good written and verbal skills. Capable and confident in using the telephone and able to explain technical information to lay people
- Able to work on own initiative, organising and prioritising own workload to set deadlines and managing pressure
- Good attention to detail and data entry skills ensuring accuracy- ** Desirable Criteria**:

- Competent in the use of MS Access
- Understanding of Data Protection and handling sensitive information
- Good interpersonal skills and able to build good working relationships with clients and colleagues** Benefits**:

- Alongside your salary of £27,335, UK Health Security Agency contributes £7,918 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%** Things you need to know**:
** Selection process details**:

- This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and/or skills and abilities outlined in the essential criteria.
- **Stage 1: Application