Facilities Helpdesk Advisor

Overview:
**Believe in People?**

**The best people have one thing in common.**They care**

**Change Grow Live** are a charity dedicated to the belief that we can make a difference to lives of the people using our service, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options. Our Facilities service are looking to recruit a **Facilities Helpdesk Advisor.**

Join Change Grow Live in our mission to make a meaningful impact in the lives of those using our services. We're dedicated to providing support and respect in a safe environment, where each individual is valued and empowered to reach their full potential. If you're ready to be part of a team that embodies our core values are **‘Be open, be compassionate and be bold’** then we have an exciting position for you.

**Hours**: Full time, 37.5 hours per week.

**Location**: Leeds

**Contract Type**: Fixed Term 18 months Maternity Cover

**Full time Salary**:£26,502.53 - £27,861.26 Dependent on expereince (based on full time hours, pro rata for part time)

**Responsibilities**:
**Key Activities**
- To support and respond to all enquiries sent to the Facilities Helpdesk
- To attend meetings with the Facilities Management Team (FM’s) to assess Helpdesk requirements, for new premises set up
- To support Facilities Management Team and services for project relocations and closures
- To provide ongoing support to existing CGL projects in purchasing equipment and services
- To be the first point of call for all maintenance-related queries from CGL projects and to log all calls in the Property Management Databases
- To arrange for contractors to attend site to undertake maintenance work as required.
- To build and maintain robust data and records on all regional accounts and CGL premises
- To use and maintain a Property Management database
- To maintain and manage a robust database in relation to Statutory Health and Safety
- To attend internal and external meetings in relation to Facilities Management
- To provide an excellent level of customer service to all stakeholders
- To provide support to the Facilities Management Team as required.

**Essential criteria**:

- Knowledge of general office procedures
- Educated to GCSE/O level standard or equivalent
- Good general administration experience
- Good interpersonal skills and a willingness to work flexibly as part of a team.
- The ability to respond flexibly to the demands of the post.
- Excellent organisational skills
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
- An empathetic and non-judgmental attitude towards service users.
- Willingness to learn and able to demonstrate professional and personal development

**What we will offer you**:

- 25 days holiday (+ bank holidays) rising yearly for the first 5 years
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a Friend scheme.

If this sounds like you and you would like to begin your journey with **Change Grow Live,** then we would love to talk to you.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

**Please note: This role is not eligible for visa sponsorship if you require it to work in the UK. More information about eligible roles and occupations can be found here**: Skilled Worker visa: Overview - GOV.UK