Facilities Helpdesk Coordinator

1 day ago

Leeds, United Kingdom Penguin Facilities Management Full time

Penguin FM is a total facilities management provider that offers a range of hard facilities management services to ensure safety and compliance. Our services include planned preventative maintenance, reactive maintenance and building compliance services. We work proactively with clients to minimise call-outs and provide reactive services 24/7.Our mission is to deliver a FM service that is adaptable to meet our customer’s requirements. By continuous collaboration and new technologies, we will change the way property maintenance services are delivered to maximise our customer’s success.We are also committed to becoming the UK’s leading sustainable, carbon-neutral facilities management company. Sustainability is at the heart of our strategy, and we are actively working towards net-zero operations through innovation, responsible practices, and environmentally conscious service delivery.Role DescriptionThis is a full-time on-site role as a Facilities Management Help Desk Coordinator located in Leeds. The Facilities Management Help Desk Coordinator will be responsible for troubleshooting issues, providing technical and help desk support, and communicating with clients. They will also need analytical skills to track and report issues.QualificationsTechnical Support, Help Desk Support, and Troubleshooting skillsStrong Communication skillsCAFM knowledge (preference, not essential)Administrative skillAnalytical SkillsAbility to work under pressure and meet deadlinesAttention to detailExperience working in facilities, maintenance and/or property maintenance or management (not essential)ResponsibilitiesSupporting clients with all incoming helpdesk queries, via telephone, email and our CAFM systemSetting up accounts with new suppliers and sub-contractorsProviding basic account administrative support including invoicing, maintenance scheduling, budgeting and expenses managementManaging / recording property works and maintenanceInstructing sub-contractors to carry out works where necessaryManaging sub-contractors to ensure they follow procedures and health & safetyWhy Join Us?Competitive compensation package.Opportunity to make a significant impact on our growth.Collaborative and supportive work environment.Professional development and career advancement.Chance to make a real impact on reaching the UKs net zero targets.Application ProcessInterested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for Penguin Facilities Management.Please send your application to Edward.wick@penguinfm.co.ukPenguin Facilities Management is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.Note: The above job description is a general overview and may be subject to change based on specific business needs.For more information, visit our website: www.penguinfm.co.ukWe thank all applicants for their interest; however, only those selected for an interview will be contacted.Job Type: Full-timeBenefits:Additional leaveBereavement leaveCasual dressCompany eventsCompany pensionHealth & wellbeing programmeSick payWork Location: In personSalary: £25,000 - £27,500NO RECRUITERS - You will not be responded to.

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