Facilities Helpdesk Advisor

7 days ago

Leeds, United Kingdom Change Grow Live Full time

Overview:
**Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

We are currently recruiting a** Facilities Helpdesk Advisor** to work as part of a dynamic team supporting the wider organisation.

**Where**: Leeds

**Hours**: 37.5h per week

**Salary**: £26,110.88 - £27,449.53 Pro Rata (CGL Scale 21 - 23) Depending on Experience.

**Responsibilities**:
**About the role**:

- To support and respond to all enquiries sent to the Facilities Helpdesk
- To attend meetings with the Facilities Management Team (FM’s) to assess Helpdesk requirements, for new premises set up
- To support Facilities Management Team and services for project relocations and closures
- To provide ongoing support to existing CGL projects in purchasing equipment and services
- To be the first point of call for all maintenance-related queries from CGL projects and to log all calls in the Property Management Database
- To arrange for contractors to attend site to undertake maintenance work as required.
- To build and maintain robust data and records on all regional accounts and CGL premises
- To use and maintain a Property Management database
- To maintain and manage a robust database in relation to Statutory Health and Safety documentation
- To attend internal and external meetings in relation to Facilities Management
- To provide support to the Facilities Management Team as required.

**About you**:

- Knowledge of general office procedures
- Educated to GCSE/O level standard or equivalent
- Good general administration experience
- Knowledge of facilities management an advantage.
- Excellent written and verbal communication skills, with the ability to present written work clearly and accurately.
- The ability to work to tight deadlines and within budget
- Positive approach to customer care and seeks to enhance service provision. A positive approach to handling interactions with others by using the full range of interpersonal skills (e.g. tact, diplomacy, negotiation, influence, assertiveness).

**What we will give to you**:

- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- Access to training programmes
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team

**_ Please read attached Job Description and Role Specifics for a more detailed outline of the responsibilities._**

If this sounds like you and you’d like to begin your journey with **Change Grow Live,** then we’d love to talk to you.

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