Hub Officer Library
2 days ago
**About The Service**
Cardiff Council is a local government organisation, responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff.
**About the job**
An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our hub Teams across the city
Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.
**What We Are Looking For From You**
To resolve enquiries wherever possible at first customer contact. Where this is not possible, refer to other officers, or sections following agreed referral processes.
To encourage new library members and provide an informative customer focused library service.
To arrange appointments for customers as required and to act as a customer advocate, taking ownership of enquiries and ensuring complaints are resolved at the earliest opportunity.
To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole. To provide cover for other officers, and to change location at short notice, when necessary.
**Additional information**
This post is temporary until 31/03/24
This vacancy is suitable for post share.
Weekend and evening working will be required on a rota basis and location of work will vary.
- Application Guidance
- Behavioural Competency Framework
Additional Information:
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Job Reference: PEO02838
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