Hub Officer

3 days ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our South Hub team based in Grangetown, Butetown and STAR Hubs.

Our team support customers using Hubs & Libraries to resolve advice enquiries, provide customer focused delivery of Hub & Library services and information provision.

**About the job**
To assist in the delivery of a full Library service and participate in the delivery of Hub / Library events.

The job requires the provision of a professional, high quality customer focused face-to-face service.

To advise on a wide range of general Council services; resolving enquiries at the first point of contact wherever possible.

**What We Are Looking For From You**
The job will require expert knowledge on Library provision. You will liase with other partners and advice agencies to ensure a fully accessible co-ordinated service is provided.

You will have experience of working with customers, preferably on a face-to-face basis with a commitment to providing high quality customer service. You will have a good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

**Additional information**
Weekend and evening working will be required on a rota basis and the location may vary.

The ability to speak other languages, in particular Welsh would be an advantage.

This vacancy is suitable for job share.
- **Application Guidance**:

- **Behavioural Competency Framework**

**Additional Information:

- **
- **Employee Charter**:

- **Recruitment of Ex-Offenders**:

- **Privacy Notice**

Job Reference: PEO02041


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