Irish Payroll Associate

Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Ireland Payroll Associate? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?

iiPay is a high growth, innovative company, based in US, Europe and Singapore focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.

iiPay has a unique opportunity for a highly experienced and motivated Ireland Payroll Associate who wants to working closely with a variety of clients to professionally deliver a quality UK payroll service to help drive to our goal of ‘Paying the Planet’.

All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work: remotely, on a hybrid basis or fully office based as they wish.

Role Overview

Our highly motivated and engaged team members are at the heart of our success This role requires owning and delivering the Ireland payrolls for a range of international clients. Working closely with a variety of clients to professionally deliver a quality Ireland payroll service.

Key objectives of the role

**Payroll delivery and service level management**

Delivering accurate and compliant Irish payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process.

**Scheduling and time management**

Managing and delivering client payrolls against the agreed schedule - communicating directly with clients to meet or exceed the client deadlines and expectations. Escalating issues within the client and iiPay teams to meet and exceed agreed service level agreement.

**Operational excellence**

Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. iiPay team members must be focused on maintaining a high customer satisfaction rating.

**Communication**

Managing and maintaining clear and informative communications to clients, implementation team and client account managers.

**Country legislation knowledge**

Take responsibility for being the primary operations contact point for the Ireland, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines.

Working closely with the implementations team to take-on new payrolls and clients in the capacity of Irish Subject Matter Expert.

**Project delivery**

Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.

**Escalation and problem resolution**

Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.

What are we looking for in you?
- Has worked in a multi-client payroll environment, managing a diverse range of payrolls and client relationships.
- Proven track record of delivering Irish payrolls whilst adhering to strict service level agreements. Competent with all Irish complexities, including different terms and conditions and treatment of elements.
- Calculate payroll adjustments including absences, commissions, bonuses, and other deductions.
Administration of payroll related schemes i.e. Pension, Bike to Work, etc.
Prepare payroll related documentation including new hire registration, year end statements and salary certificates
- To be fully compliant with all Ireland legislation, statutory monthly and yearly requirements
- Is experienced in working with international clients both small and large (FTSE & Fortune 500) and has the ability to communicate clearly and gain trust with your client contacts.
- Is a highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
- Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.
- Is a highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
- Extremely organised and takes pride in standards of work.
- Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.
- Can demonstrate the ability to interact effectively with iiPay’s clients and be assertive
- Has intermediate to high Excel skills and is capable of effectively and efficiently manipulating data