Chc / Nhs Fnc Finance & Clerical Support Officer

Cwm Taf Morgannwg University Health Board are offering an exciting and challenging opportunity to work as a Continuing Health Care (CHC) / NHS Funded Nursing Care (FNC) Finance & Clerical Support Officer.

The post holder will support the Nursing Team and the CHC/FNC Admin Coordinator in the day to day running of the service.

The Nursing Team ensure that all individuals in receipt of CHC and NHS FNC are assessed in line with Welsh Government guidance and continue to have their health care needs met in the appropriate setting.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
- To validate and process invoices for payment, identify queries and contact Providers and/or Care Coordinators to resolve.
- To provide quality administrative and secretarial support to the Nursing Team making full use of available technology.
- Administer Panel Meetings using Excel
- Input accurate data into database
- Draft standard letters and distribute accordingly
- Administer Retrospective Review Process
- Learn office procedures for Invoices, Unit Panel, NHS FNC New Admissions, Assessments, Contracts etc.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

**We live by our core values**:

- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
- To act as first point of contact for Independent Providers in relation to queries regarding invoices.
- To liaise with Independent Providers with regard to any inaccuracies found on invoices received, and resolve routine errors.
- To check and validate invoices received in relation to Continuing Health Care (CHC) and NHS Funded Nursing Care (FNC).
- To process invoices received for payment in a timely manner.
- To input invoice information accurately onto an Excel Spreadsheet, ensuring that all relevant data is recorded and the correct Supplier is selected for payment.
- To send batched invoices to the Procurement Department for uploading onto Oracle in a timely manner.
- To liaise with the Procurement Department to ensure that batched invoices are processed for payment and that no errors have occurred.
- To scan all batches of invoices and retain in the Department for audit purposes.
- Administer Panel Meetings which includes inputting accurate data into Excel spreadsheet, taking notes, inputting outcomes into database and drafting letters and distributing accordingly.
- To liaise with members of the public, receiving and imparting sensitive information in relation to patient queries about Continuing Health Care. Patients and/or their representatives are often elderly, and there are barriers to communicating such as hard of hearing, misunderstanding which requires tact and persuasive skills.
- To communicate with other health and social care teams/patients/relatives/friends/carers, advising them of correct the processes and procedures to follow. This requires tact and some understanding of the clinical and managerial processes and priorities.
- To maintain the strictest of confidentiality.
- To respond to and communicate confidential patient information to other Departments, Health Professionals, external Agencies, patients and their carers.
- To exercise own judgement to seek advice/support when an enquiry is from a defined area of responsibility eg. query regarding specifics about patient care and condition.
- To undertake any other duties in relation to team administration.
- To communicate effectively with the all members of the Nursing Team and Independent Providers.
- To be responsible for the collection, opening and distribution of mail for the Nursing Team.
- To undertake photocopying duties and distribute documents and information as required.
- To scan documents as required.
- To contact the relevant helpdesks eg. Estates and Information Technology to report any faults that could affect the efficient running of the Team.
- To support the CHC & NHS FNC Coordinator in the day to day running of the service.