Scheduler
2 weeks ago
**Job Title: Scheduler**
**Type: Full time / permanent**
**Hours:Monday to Friday(8am - 5pm)**
**Location: Leeds**
**Salary: £20k - £24k **As a Scheduler you will have fantastic administration and customer service experience. Liaising with our Engineers to ensure that inspections are planned and organised efficiently and effectively, whilst providing our customers with an amazing customer experience,every time.**
**Responsibilities**:
- **Working with engineer surveyors booking their inspection appointments**
- **Using your excellent customer service skills to contact customers and inform/confirm their booking **
- **Using problem-solving skills to keep our engineer travel time to a minimum, ensuring that we are as efficient as we can be**
- **Prioritising and organising urgent inspections when required**
- **Dealing with customer queries through to resolution**
- **Reviewing and processing data relating to customer accounts**
- **Following agreed processes and procedures to ensure service standards are consistently achieved**
- **Identifying and pursuing up-sell and cross-sell opportunities**
- **Owning the renewal process; reviewing contract data and preparing renewal terms for your allocated contracts**
- **Completion of the certification administration process**
- **Updating multiple systems to ensure work is recorded accurately**
- **Inspiring everyone to see how important the safety of their staff, themselves and anyone around them is**
**The person:**:
- **Ideally you will offer experience working in a scheduling or planning environment**
- **You must have excellent administrative experience**
- **Experience in a phone based role**
- **Experience producing reports and formal documentation**
- **Excellent communication skills**
- **The ability to multitask and prioritise work in a demanding environment**
- **A resilient nature
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