Metering and Planner/scheduler

**Delivering what we **promise**

**Morrison Water Services** part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to build their career within the Water Industry/ Commercial Sector ETC

Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. The Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?

Being a part of Morrison Water Services, you’ll be joining a value-based business, we pride ourselves on living our values while we work

**Safety**: putting health, wellbeing and safety of people first

**People**: engaging and empowering everyone to deliver and grow

**Delivery**: helping deliver our clients business needs

**Integrity**: behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work

**Is there Flexibility on the role? You can use this statement.**

Where we are able, we work flexibly. Believing that empowered colleagues are happier and more productive. In this role, there will be opportunity to work in **a** flexible way**.** This could mean splitting your time, based on business need between site, the office and home. Your contract location will remain as your place of work. Flexibility and **hybrid working **is managed on a case-by-case basis so please don’t be afraid to ask in your interview about the flexibility on offer.

**As a Planner your duties & responsibilities will include**:

- Ensure all Appointment are met
- All team have a full day’s work
- High Quality Customer Service is delivered and management of the Customers
- All information is feedback to the client
- Working with a team to deliver the work baskets
- Coaching and developing in the team to ensure they are delivering the work basket
- Working closely with Yorkshire Water to help build good relations to improve Customer Service - Supporting the Team Leader and the wider business to ensure Every Customer Counts strategy is embedded within day-to-day management of customers

**Skills & Knowledge Requirements**
- Passionate about customer service
- Excellent communication skills both verbal and written
- An effective time manager
- Take responsibility and follow existing policies and procedures
- Ability to act calmly and rationally in a stressful environment
- Flexibility to support the business needs
- An enthusiastic team player
- Learning & Development to be embraced
- Have the ability to constructively

**As a valued employee of the M Group Services Water Division, you’ll be entitled to**:

- Matched Pension Scheme
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving
- 25 days' annual leave plus 8 days' bank holiday

Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.

Here’s a few so you can see the type of saving’s you can make:

- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership