Contact Centre Advisor

2 weeks ago


Braintree, United Kingdom CARECO UK LTD Full time

Here at CareCo, we hold strong values when it comes to customer service. Our focus is to make life easier for people. It gets us out of bed in the morning and sends us home at the end of each day knowing that we have done our part in helping someone with their day-to-day struggles.

It goes without saying that our Contact Centre is a very important part of our business, as we communicate directly with our customers to provide excellent knowledge on our products, customer service, and product support.

CareCo are seeking Advisors to join our Contact Centre, to fill roles within our Customer Services and Product Support teams.

**What are my responsibilities?**
- Troubleshoot issues with products using a pre-determined set of questions and accumulated product knowledge
- Maintaining and updating customer accounts on our CRM system
- Organising replacement orders, product returns and refunds
- Liaising with other departments within the company and third parties where necessary

**What skills are required?**
- Excellent telephone-manner and customer service skills
- Ability to manage workload along with incoming calls
- Problem solving skills are essential
- Strong computer skills

**What do CareCo offer you?**
- £23,000 basic salary, increasing up to £26,000 if you hit monthly targets
- 40-hours a week across Monday-to-Sunday (5 days out of 7)
- 30-days annual leave (including bank holidays), with extra days holiday for long-standing employees
- Access to our bespoke staff benefits programme
- Subsidised cafeteria on the same floor with fresh food cooked every weekday
- 25% staff discount on all CareCo products
- Employee assistance programme, cycle-to-work scheme, and more

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Braintree: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

Reference ID: Contact Centre Advisor - Braintree



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