Customer Service Advisor
3 days ago
**Salary**
£25,795 to £28,861 per annum (pro rata)
**Contractual hours**
20
**Basis**
Part time
**Job category/type**
Fixed Term - Part Time
**Date posted**
27/05/2025
**Job reference**
BREQ0375
We have an exciting opportunity for a Customer Advisor to join our Customer Services Team, for a fixed term period of two years.
- This position will be working Monday to Friday, four hours in middle of each day, to be agreed at interview (example: 10.30-2.30pm or 11.00am-3.00pm, etc).
- The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments.
- We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.
- You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team. Grades A-C, or equivalent in English and Maths are essential.
- **Why choose Braintree District Council?** Braintree District Council is a great place to work and we pride ourselves on our creative, innovative and forward-thinking approach that is led by our staff. We are committed to having an engaged workforce who provide excellent customer service.
- **What benefits do we offer?**
- *Local Government Pension Scheme Defined Benefit Scheme *Free Car Parking *Health and Wellbeing Programme *Payment of Professional Subscription *Staff Discounts *Employee Assistance Programme *CareerPath *Flexible working opportunities For further information about the post please see the Job Profile.
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