Customer Service Advisor

**Customer Service Advisor**:
**Are you excited and driven to deliver excellent customer service?**

**Do you thrive in a fast-paced environment where your positive attitude and organisational knowledge lead to outstanding results for our customers every time?**

If this sounds like you, we’re looking for enthusiastic individuals to join our frontline Customer Service teams as advisors. **We have multiple permanent positions available.** As the backbone of our business, you'll provide exceptional support to our customers, handling a variety of queries with ease.

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. We recognise and celebrate our differences and embrace diversity at all levels. With the training and support we give you, you’re the expert that our customers love talking to.

**How will you contribute to our team?**
- Promoting and supporting our customers to use Eastlight online services.
- Manage queries efficiently keeping our customers informed of timescales, requesting feedback upon resolution.
- Develop a strong understanding of Orchard and other Eastlight internal systems.
- Build and maintain positive professional relationships with colleagues, customers, and all other stakeholders.
- Identify and report any system issues while following Eastlight’s policies, processes, and procedures.
- Undertake administrative tasks related to customer queries.
- Keep and maintain accurate records in line with policies and relevant legislation.

**What will you bring to the team?**
- Exceptional attention to detail and problem-solving skills.
- Strong verbal and written communication skills that are clear and concise.
- Excellent IT proficiency, including MS Office Suite.
- Outstanding organisational and time management skills, with the ability to juggle multiple tasks.
- Superb interpersonal skills and a proven track record of building positive professional relationships.

**Join us and be a part of a team where your contribution truly makes a difference**

**To demonstrate our commitment to you, we have developed a sector leading total rewards package.**
- **£29,492 annual base salary**:

- **Permanent Full time**:

- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- Annual wellbeing grant of £200 per annum - Subject to eligibility
- 30 days annual leave plus bank holidays
- Trailblazing family leave [Maternity, Paternity, and Adoption - 12 weeks full pay / 6 weeks half pay] - Subject to eligibility
- BUPA healthcare cash plan, life assurance
- Formal qualifications and paid professional membership

There has never been a better time to join us Click the link to submit your CV and personal statement.

[Eastlight Community Homes are not currently licenced to provide visa sponsorship]
- If you are successful for an internal secondment, please be aware that while the initial secondment period may range from 6 to 12 months, there is potential for this role to evolve into a permanent position after the secondment period concludes_

Application closing date**:1st October 2024**

Interview date**:14th & 15th October 2024, in person at our Braintree Hub**

**Why Work for Us?**

Eastlight Community Homes is proud to be the largest community gateway association in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

We own and look after 14,500 social homes in the East of England and plan to build another 3,800 by 2025. As a Community Gateway Association, our residents can choose to become shareholders and help make key decisions about their homes, services, and communities.