Customer Services Advisor

**Customer Service Advisor**:
**Are you excited and driven to deliver an excellent customer service?**

Can you thrive in a busy environment where your can-do attitude and organisational knowledge delivers outstanding results for our customers every time?

If so, we have an opportunity for someone to join our frontline **Customer Service team** as an advisor on **Part time, Permanent contract.** You will be the backbone of our business who will provide exceptional support to all our customers whilst responding to a wide range of queries.

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. We recognise and celebrate our differences and embrace diversity at all levels. With the training and support we give you, you’re the expert that our customers love talking to.

**How will you contribute to our team?**
- Promoting and supporting our customers to use Eastlight online services.
- Manage queries efficiently keeping our customers informed of timescales, requesting feedback upon resolution.
- Good understanding of Orchard and other Eastlight internal systems.
- Develop and maintain positive professional relationships with colleagues, customers, and all other stakeholders.
- Recognise and report failures in system and adhering to Eastlight’s processes, policies, and procedures.
- Undertake administrative tasks relating to the queries.
- Maintain appropriate records in accordance with relevant policies and legislation.

**What will you bring to the team?**
- Excellent attention to detail and ability to problem solve effectively.
- High standard of verbal and written communication skills ensuring all communications is clear and concise.
- Excellent IT skills including use of MS Office Suite
- Excellent organisation, time management and multi-tasking skills
- Excellent interpersonal skills and a proven ability of building and maintaining positive professional relationships.

**Why Work for Us?**

Eastlight Community Homes is proud to be the largest community gateway association in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

We own and look after 14,500 social homes in the East of England and plan to build another 3,800 by 2025. As a Community Gateway Association our residents can choose to become shareholders and help make key decisions about their homes, services, and communities.

**To demonstrate our commitment to you, we have developed a sector leading total rewards package.**
- **£29,492 annual base salary, Pro-Rata**:

- **16 Hour Part-Time Permanent Contract.**:

- Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- Annual wellbeing grant of £200 per annum - Subject to eligibility
- 30 days annual leave plus bank holidays
- Trailblazing family leave [Maternity, Paternity and Adoption - 12 weeks full pay / 6 weeks half pay] - Subject to eligibility
- BUPA healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
- There has never been a better time to join us Click the link to submit your CV and personal statement.

[Eastlight Community Homes are not currently licenced to provide visa sponsorship]

If you are successful for an internal secondment, please be aware that while the initial secondment period may range from 6 to 12 months, there is potential for this role to evolve into a permanent position after the secondment period concludes

**Application closing date: 08/12/2024**

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**Interview date: 13/12/2024