Customer Service Advisor

4 days ago

Coalville, United Kingdom Crestline Printers Ltd Full time

**Full Time Customer Service Advisor / up to 4 months fixed contract / Coalville/ £11.50- £12 per hour + Holiday Pay / Full Time Monday to Friday / 08.30am to 5pm.** Customer Service Advisor / Full Time position / up to 4 Month Fixed term contract, could lead to a Permanent position in 2025 / £11.50 per hour + Holiday Pay / Monthly Pay / Ideal start date 27th August 2024 up to December 2024 /Coalville / Monday to Friday 08.30am to 5pm / ½ an hour unpaid lunch break / Full Training & Induction provided / Very friendly team / New refurbished office / On site parking available / Public transport route Ideally we are looking for an additional customer service advisor experienced in Inbound and outbound calls. You will be predominantly dealing with customer queries and complaints. Our outbound calls are very warm calls to existing customers or lapsed customers therefore do not require outbound sales experience, just a good understanding of how to handle customers queries effectively, calmly and with the best results for the business and its terms of sale. We run a very busy project twice a year "My Childs Art " and require additional Customer Advisors to help the project run successfully. It is a very varied role, very soft customer services as the project is based around a free fundraising pack and supporting groups to raise funds through sales of personalised products produced and manufactured by My Childs Art. Full training will be provided to support the successful Advisor along with regular reviews. **Main Duties involved**: Resolving customer queries/complaints Inbound and outbound telephone calls Maintaining database (CRM) Account management Assisting customers, trouble shooting and finding solutions Multitasking and managing ongoing tasks Understanding the terms and conditions and be able to relay these confidently to the customer **Required experience** Customer services or account management Intermediate computer literacy ( hardware and software skills a must ) Administration, Managing spreadsheets, using databases, documenting dialogue and outcomes, and actioning tasks to implement. Outbound or inbound telephone, confident but approachable attitude **Environment** We are a small team based with an open plan, open door environment. We value versatility and encourage you to contribute in finding new initiatives and solutions. We offer a positive workplace and strive for shared purpose, values and trust. **Skills** Ability to build rapport quickly Strong communication Patience & understanding Problem solving Respect Empathy Positivity Decision making Reliable & efficient Good time management Willingness to learn new skills Calm nature Interviews will be held end by the end of August **Job Types**: Full-time, Fixed term contract Contract length: 3 months Pay: £11.50-£12.00 per hour Expected hours: 40 per week **Benefits**: - Discounted or free food - On-site parking Schedule: - Day shift - Monday to Friday **Experience**: - Customer service: 1 year (required) Work Location: In person Application deadline: 27/08/2024 Expected start date: 27/08/2024

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