Temporary Staffing Booking Coordinator

This role will be pivotal in providing a high level of administrative support to maintain the successful delivery of our services at King’s. This Temporary Staffing service helps us to deliver safe, quality services at exceptionally busy times and to cover for staff absences at short notice.

The role will require working weekends and extended week days on a shift rota. Shift patterns will vary between 7am and 9pm Monday to Friday, and 9-5 Saturday and Sunday. Bank Holidays will be 9am - 5pm. Roles are full time based at 37.5 hours per week. If you like working in a busy and challenging environment, then King’s Staff Bank is the department for you.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
- To maintain a customer-focused attitude towards duties and responsibilities, to ensure that the needs of the Trust are identified and met.
- Responsible for communicating with external providers and internal managers to fill temporary staff requests.
- To promote a positive and high standard of customer service, greeting staff and visitors in a professional and courteous manner.
- Take part in the working rota which ensures the Temporary Staffing Service is manned 7 days 07:00-21:00 as required and in periods of sickness/holidays/vacancies.
- To maximise staff bookings by accurate data entry of availability and bookings along with updating associated records to ensure an accurate standby list is maintained.
- To liaise with the key members of staff across the Trust on a daily basis to update them of the Temporary Staffing Coverage.
- To maintain the Staff Bank databases, ensuring accuracy and confidentiality at all times, in line with the Data Protection Act.
- To maintain a flexible attitude towards duties and responsibilities, to ensure the efficient working of the team as well as working on own initiative.
- Ensuring all problems/complaints are handled appropriately and politely or forwarded on as appropriate both in and out of office hours.
- Developing and maintaining good communication links and working relationships with workers and the Trust.
- Review all outstanding shifts on a daily basis and communicate within the team to prioritise key areas as well as taking responsibility for identifying high demand areas and facilitate effective communication and processes to address this.
- Ensuring responses to requests for staff and enquiries are managed in an appropriate time period to fill bookings as quickly as possible.
- Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974) to ensure that agreed safety procedures are carried out to maintain a safe environment for employees and visitors.
- To be aware of the company’s Equal Opportunities Policy and to ensure that procedures are being followed.
- To carry out any other duties appropriate to the post.

Key Working Relationships

**Internal**: Trust Managers and staff, HR Teams.

**External**: Bank and agency staff, external agency suppliers, technology provider and
professional bodies.

Operational Delivery
- To deliver a first class, customer focused Temporary Staffing support and advisory service providing information, advice and coaching to managers in all matters related to bank and agency staff bookings.
- To provide excellent customer service intervening when required ensuring booking requests are filled and that SLA requirements are consistently met. Addressing enquiries and errors ensuring that any booking issues, and complaints are dealt with quickly and efficiently.
- To advise on the most cost effective options for managers, maximising Trust Bank Staff and minimising the use of external agencies, exploring join