Service Desk Team Leader

**Service Desk Team Leader / 2nd Line Support Analyst - Lisburn, Northern Ireland**

**Service Desk Team Leader, plus 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 7 & 10, Windows Servers,Active Directory, MS Office 2013.**

**Lisburn, County Antrim, Northern Ireland**

**£28,000pa to £30,000pa + Pension, Health Care & Company Pay-Boost Benefits**

US owned, Global Logistics and Materials Handling organisation have a requirement for an experienced, professional and energetic Service Desk Team Leader who can offer 2nd Line Helpdesk Support to be based at their Lisburn Offices in Northern Ireland..

This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver.

This company promote self-confidence and offer a very supportive environment including personal development, team work and career progression.

To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of Helpdesk and Service Desk Support in the Microsoft Infrastructurearena encompassing the full Microsoft Product Stack including Active Directory, Exchange, SCCM and Office 365.

As well as Team Leading responsibilities, you will be involved in the processing and prioritization of helpdesk calls in timely fashion, changing of the daily back up tapes, Building of desktop & laptops using SCCM, Actively monitor AV systems, ensure management& threat removal from equipment, escalate high volume or high risk issues to the management team, document process steps of activities carried out and update as required, support technical projects from conception to implementation and identify opportunitiesfor continuous improvement interact with all other areas of the business

You will coexist in part of a Technical Support Team who have responsibility for this clients Helpdesk 2nd Line Support functions.

**Key Technical Skills Required**:

- 2nd Line Technical Support / Service Desk Experience
- MS Azure and MS Office 365
- ERP Systems
- Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy
- Windows Desktop and Windows 7 & 10
- Windows Servers.
- Active Directory
- SCCM 2012
- MS Office 2013

**Key Functional Skills Required**:

- Experience of working in a similar Team Lead or technical support role.
- IT Support fundamentals/Knowledge and MS Office experience.
- A professional, process-based approach with a desire to see things through to completion is imperative.
- A strong sense of customer focus.
- A desire to learn and improve across a number of different IT support elements.
- Knowledge of Microsoft Client Operating Systems.
- Processing and prioritization of helpdesk calls in timely fashion
- Changing of the daily back up tapes
- Building of desktop & laptops using SCCM
- Actively monitor AV systems, ensure management & threat removal from equipment
- Escalate high volume or high risk issues to the management team
- Document process steps of activities carried out and update as required
- Support technical projects from conception to implementation
- Identify opportunities for continuous improvement interact with all other areas of the business

Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT InfrastructureTeam.

**CALL EXPERIS IT TODAY ON