Customer Contact Advisor

2 weeks ago

Belfast, United Kingdom Charles Hurst Full time

Overview:
**Charles Hurst Business Development Centre, Belfast**

**Contract Type**:
**Permanent, full-time**

**Salary: £21,000 per annum plus up to £9,000 commission**

**Hours: Monday - Thursday: 08:00- 17:30 Friday: 08:00- 17:00 Saturday: 09:00-13:00 (40 hours per week)**

At Charles Hurst Group, we are looking for a talented individual with customer service experience to join our team based in our busy Aftersales Retention Centre as an Aftersales Customer Advisor.

Here at Charles Hurst, you will be reporting to the accomplished Fiona Duffin. This opportunity to learn from one of the best is not to be missed Fiona will impart her knowledge and experience to you, allowing you to develop your skills and establish a strong career within the Automotive industry.

As an Aftersales Customer Advisor, you will play a pivotal role in our Aftersales team, providing exceptional customer service experiences and being responsible for ensuring that our workshops are full each day.

**Responsibilities**:

- You will offer our customers suitable aftercare products and service to enhance their ownership experience
- Effectively manage bookings via our system to ensure our workshops are full each day
- Build lasting relationships with our Charles Hurst customers through exceptional customer service and acting with professionalism
- Working in line with manufacturer guidelines as well as Charles Hurst systems and processes

Qualifications:
Automotive experience is desirable, however not essential as full training will be provided as part of your induction and ongoing learning, allowing you to expand your knowledge of the automotive sector. You will be provided with opportunities for career progression in a variety of different roles within the Group.

**About us**

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers

Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

NIJOBSCH

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