Business Applications Lead

2 weeks ago

Wandsworth, United Kingdom Alexander Lloyd Full time

**Business Applications Lead - Sales & Customer Services - SAP**

**Location - South London with flexible/hybrid working options**

**£65,000/£75,000 + Bonus + Bens**

Alexander Lloyd are proud to be exclusively partnering a progressive and forward thinking International Retail/FMCG Organisation with the restructure of their IT team resulting in a number of key openings/hires.

The Business Applications Lead (Sales & CS) will play a pivotal role in the teams IT offering and reports into the Global CIO, this is a great opportunity for a self-motivated & ambitious individual who shines in a fast paced and vibrant environment

The **primary purpose** of this role is to be the owner and lead for the Sales and Customer Service technology stream with responsibility for ensuring that technical solutions are delivered that meet the needs of the business.

**Key responsibilities**
- Work in conjunction with the IT Team to ensure that solutions are always robust, well-integrated and enable / provide 'good-practice' end to end business processes.
- Oversee and mentor other members of the team, particularly those within the Sales and Customer Service technology stream.
- Work with IT Project Managers to ensure appropriate (project and resource) plans are in place and up to date on a regular basis.
- Lead root cause analysis activities to resolve and prevent 'day to day support' issues / incidents for the Sales and Customer Service technology stream, seeking to ensure SLAs are met.
- Identify opportunities to improve or enhance the quality of the solutions in the Sales and Customer Service technology stream.
- Where applicable, manage technology vendors for solutions in the Sales and Customer Service stream, including their performance, understanding their roadmaps, etc.
- Where applicable, manage technology vendors for solutions in the Finance & HR stream, including their performance, understanding their road-maps, etc.
- Other relevant duties, as requested from time to time.

**Person Specification**

Skills and Experience

**_Essential_**
- Excellent business knowledge of the 'sales to cash' end to end process and how it fits into the overall business landscape, ideally gained in a number of different organisations.
- Excellent knowledge of the of the SAP Sales and Distribution (SD) module in SAP ECC6.0 (part of Business Suite 7), able to configure it while having an understanding of how it fits into the overall SAP landscape and end to end business processes.
- The ability to communicate effectively and confidently with key business stakeholders to deliver;- system development / enhancements processes (from requirements through to implementation), and
- (day-to-day) support processes.
- Very good knowledge of core IT standards and working practices, including all aspects of the project lifecycle.
- A good knowledge of the fundamentals of EDI and how it works.
- A working knowledge of technology integration principles.

**_Desirable_**
- Experience of working in organisations based in the USA, France or Germany.
- Experience of working with third party logistics providers.
- Exposure to SAP Concur (time and expenses and / or PO/invoice management).
- A high-level understanding of HR solutions.

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