Enforcement Officer

Professionalism - Achieving the Highest Standards
- Accountability - ownership and responsibility of our actions
- Respect - For each other and customers
- Transparency
- open in the way we engage and do business
- Innovation - Enthusiasm for new ideas and technologies

Do you enjoy working outdoors, helping people and have great communication skills?

Do you have excellent customer service skills and enjoy being active? Do you have a driving licence?

If so, NSL are currently recruiting for an Enforcement Officer

**What you will be doing**

Our Enforcement Officers play a big part in enforcing untaxed vehicles on behalf of the DVLA as well as enforcing other relevant vehicles in and around the area.

Your day starts with a briefing from your manager and making sure you’ve got everything you need for the day ahead. You’ll drive one of our specialist ANPR vehicles which identifies vehicles that meet the criteria for enforcement as you drive by. You’ll then be responsible for making sure any vehicles flagged and authorised are enforced following the correct procedure.

**Key elements of the role**

Ensures all vehicles and enforcement equipment is serviceable and fit for purpose, reports all faults to the Pound Manager

Completes daily reports regarding activities, clamp loads and equipment issues

Operates an ANPR vehicle to locate untaxed vehicles on public highways, and takes action as per operating procedures

Clamps or seeks permission to remove and impound the vehicle, completes the CLE2/6 ticket via a tablet P.C. compiles a vehicle condition report and photographs the vehicle and location as further evidence

When advised by the Cashiers, will de-clamp vehicles, and take further photographic evidence.

Working with other agencies, when required including, Police, DVLA and DVSA.

Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available

Must be flexible in their attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation

Be presentable and show high levels of personal integrity and honesty

To liaise with members of the public and give advice regarding the clamp and removal procedures in a courteous manner ensuring that our customer care policy is adhered to at all times

To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out

Dealing with members of the public is a big part of the role, sometimes in difficult circumstances, so you must be a great communicator.

**You will be required to work 44 hours per week, Monday to Friday, with enhanced rates available for overtime at weekends and bank holidays.**

**What you will need**

You must enjoy dealing with people, be friendly polite, and willing to offer support, advice and assistance to colleagues and customers. PC skills would also be an advantage; however, you must have a full UK Driving Licence.
- **Must have a FULL UK Driving licence**_

Ability to communicate with the public, often in difficult and demanding circumstances.

Previous experience in a customer service environment

Strong communication skills with good written and spoken English

Familiarity with the Vehicle and Excise Registration Act (VERA) 1994

**In return for your hard work**:
Free uniform

Paid Holiday

Employee Benefit Scheme
- Including Cycle to Work Scheme, Childcare Vouchers & Discounts

Reward & Recognition Scheme

Training & development opportunities

Employee Consultative Committee to represent the voice of colleagues

**Salary**: £25,168.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme
- Performance bonus

COVID-19 considerations:
Sanitising stations on site, hand sanitiser issues as part of PPE.

Ability to commute/relocate:

- London, E16 2JJ: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (FULL) (required)

Work Location: One location