Recoveries Liaison Executive

Company Description_
Salary £21,000 - £23,000 per annum + bonus & benefits_
**We are Together** -** **Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 600 colleagues.

A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.

Over 47 years of successful trading has positioned **Together **as a market leader, thanks to a common-sense approach to lending.

Together is a business that never stands still, providing an exciting place to work for individuals who deliver to a high-standard and embrace change.

We understand that for our business to grow, our people must grow.

To deliver high levels of service so that customers’ needs are met and delivery of appropriate customer outcomes.

To effectively manage a portfolio of cases under recovery action through our third party panels via effective relationship management.

Accurately prepare instructions on recovery action cases for our third party panel. Effectively monitor and track progression of active cases through engagement with third parties.

Job Description**
Key Responsibilities**:

- Present a professional image of the company to deliver positive customer experience throughout the customer journey
- Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate TCF principles
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
- Manage vulnerable customer cases in order to ensure the most appropriate support is provided
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Prepare documents on all approved recovery action cases for our third party panel to produce an accurate court file that will reduce potential errors
- Accurately complete and instruct receivership appointments on appropriate cases
- Monitor and manage the pending litigation and receivership cases ensuring key dates are recorded
- Develop and effective working relationship with third party panel members to ensure an efficient service is provided

Qualifications**
Essentials**:

- Strong communication skills
- Stakeholder management experience
- Collections experience
- Legal experience
- Problem Solving
- Organisational skills
- Prioritisation
- Excellent attention to detail
- Strong literacy and numeracy skills
- Good multi-tasking skills
- Flexible approach & ability to adapt to change
**Desirable**:

- Experience of Commercial Lending within the property sector
- Commercial recoveries knowledge, including Litigation & LPA Receivership

Additional Information**
Additional Information**
- We offer a range of company benefits, including shared reward scheme, discretionary bonus, 24 days holiday plus your Birthday - entitlement increases over time, holiday purchase scheme, matched pension contribution, life assurance, critical illness cover, health cash plan, private medical insurance, access to company's holiday homes, regular team/individual incentives, travel season ticket loans, Ride to Work scheme, free gym access and local bar/restaurant discounts._
- Career development opportunities are excellent and where possible we offer sponsorship of relevant qualifications._
- please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.