Claims (Customer Support) Handler

1 week ago

Droitwich, United Kingdom Rapid Relocate Full time

**The Company**

**The job role**
Our claim handlers are the voice of our business when it comes to dealing with our customers on a daily basis and are the heartbeat of everything we do.

We never know when a fire might start or when there may be a burst pipe. Therefore our team are on hand, and additionally compensated for providing an out of hours (on a rota’d basis) to assist with any household property claim emergency where alternative accommodation is needed - 24/7.

**Office opening hours**:
Monday to Friday 08:30 - 19:00
Saturday 10:00 - 16:00

**Hours of work**:
40-45hrs per week over five days

**The requirements**
We are looking for people who are highly empathetic, resilient and well organised; that thrive working in an extremely fast paced and exciting environment and take pride in providing excellent customer service.

Ideally you will have some form of customer service experience but passion and a can do attitude is equally as important. You will be IT literate and a great communicator, with the ability to forge strong relationships. You will have great attention to detail and are able to work calmly and efficiently under pressure.

**The Package**
In return we offer:

- Paid break
- Fun & professional place of work
- Fair wage & company bonus scheme
- Hero of the month - recognising those that go above & beyond
- Training & development
- Monthly incentives
- Healthcare cash back scheme*
- Exclusive employee discounts through hotelshopUK & Great Little Breaks*
- Parties & social events
- Flexible working*
- Giving back - a chance to get involved with the local community

*qualifying period applies

If you want to make a difference to people’s lives and a career where no two days are the same and are passionate about customer service, then you are who we are looking for.

**Salary**: £22,984.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Health & wellbeing programme
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

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