Customer Service Administrator

Customer Service Administrator

Menzies Distribution are currently looking for a Customer Service Administrator to join our busy team based in Droitwich. The Customer Service Admin acts as the liaison between the customer and the warehouse and Transport. Acts as first point of contactfor the customer and resolves any problems or concerns with the receiving and storing, moving and distribution of supplies, stock and materials to and/or from the warehouse. Projects a positive and professional image at all times, assisting customers promptlyand conducting all business in a friendly, courteous and knowledgeable manner.

**What You Really Want To Know**:

- The salary for this role is £27k per annum
- This is working on a rotating 4On/4Off Shift Pattern
- 16 Days per Annum Holiday Allowance
- Free Parking Onsite
- Monthly Pay

**Key Duties amd Accountabilities (Will include but not be limited to)**
- Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
- Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience
- Maintain and expand a pro-active relationship with existing customers and suppliers
- Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
- Ensuring that customer requirements are administered in a timely controlled and recorded manner
- Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviours to increase performance and employee satisfaction.
- Enter accurate data on to all internal systems and reports
- Maintain data security and integrity in line with Business needs.
- Creation of customer KPI reports
- Collation of accurate data to create customer invoices
- Maintain a safe working environment that complies with all aspects of the company’s H&S Policy

**Key Experience and Qualifications**:

- Good communication skills are essential with the ability to express empathy with customers
- Excellent written and verbal skills are essential.
- Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
- Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
- Familiar with Microsoft Word, Excel and Powerpoint

**Technical skills and behavioural competencies**:

- Good spoken and written communication skills
- Strong analytical and numeracy skills
- Good level of financial understanding
- Confidence, tact and a persuasive manner
- Good organisational and time management skills
- Good ‘people skills’ for working with a range of colleagues and customers.
- A professional manner
- Develop a level of trust and support with all colleagues to ensure conflict situations do not arise

**Customer Service Admin Requirements**:

- ‘Right To Work’ in the UK
- Good standard of education
- IT literate
- Knowledge of Health & Safety
- Commercial understanding
- Knowledge of transport systems.

**Customer Service Admin Additional Benefits**:

- Uniform & PPE provided
- Healthcare for all employees and dependants, includingdental, optical, physiotherapy, health screening, 24/7 counselling and more
- Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
- Discount on mobile phone contracts with EE;
- Training opportunities and development plans

We look forward to hearing from you.