Customer Service Administrator

1 week ago

Droitwich, United Kingdom Pertemps Redditch Commercial Full time

Job Title: Customer Service Administrator

**Job Type**: Permanent, Full Time

**Salary**: £20,500-23K
Location: Droitwich
Job Description for Customer Service Agent:
Do you have interest in the travel and tourism sector? Can you provide an excellent Customer Service in a fast paced environment? A role has become available within the group and meetings reservation team in an established travel and tourism company based inDroitwich. They are looking for an individual who can provide a warm and friendly customer experience taking enquiries and progressing through to a booking confirmation and to final payment to provide a seamless service.
Key duties and responsibilities for Customer Service Agent:

- Respond to all enquiries through all channels and sources to include Business Groups/Meetings, Leisure Meetings, conferences and groups.
- To proactively refer all hotels within our client’s portfolio to match client requirements and retain business opportunity for the customer.
- To produce detailed and accurate proposals, ensure consistent written confirmations of all discussions and proactively up serve solutions for customers.
- To actively convert customer enquiries into confirmed sales and develop future and repeat business for all hotels within the portfolio contributing to the profitability of the hotels.
- To deliver the brand standards of outstanding customer enquiry service whilst ensuring a clear and effective line of communication is maintained with the central sales, revenue and hotel teams.
- To work with other members to develop successful customer partnerships.
- To ensure that S&C activities, notes and required fields are consistently updated to maintain efficiencies and focus on conversion through proactive event planning.
- To produce accurate communication for confirmed groups and events ensuring hotel departments and customers are kept updated in a timely manner for excellence of service delivery.
- Identify customer needs and provide solutions to match them.
- Communicating with the hotel team regarding forthcoming business on the books and specific operational support for customers throughout enquiry workflow.
- Providing regular feedback to the manager regarding customer requirements and conversion strategies of live enquiries.
- Consistently ensure account managers are involved to support conversion.
- Respond and identify positively ALL sales opportunities, working with the central sales team, to maximise revenue.
- Identify new accounts and contacts to develop sales leads.
- Assist in additional projects and departmental tasks as required.
- Ensure that you have your own reviews/appraisals and complete the necessary paperwork.
- Always provide the highest level of customer service.
- To handle all administrative tasks in an efficient and timely manner.
- To co-operate and communicate with colleagues to ensure effective department teamwork
- To attend any meetings, training sessions or courses that may be beneficial to you and your development.
The role is 40 hours per week with a paid break time.
If you feel you would be suitable for this role please click or APPLY or send your CV to

  • Customer Service and Administration

    2 weeks ago

    Droitwich, United Kingdom Workforce Full time

    Advert Job Description Customer service and administrative duties to include: Answering telephone calls and taking accurate and detailed information from customers Updating documentation across various platforms used within the business to keep customer information relevant. Cloud file organisation Liaising with all relevant internal colleges and external...

  • Customer Service Administrator

    2 weeks ago

    Droitwich, United Kingdom Menzies Distribution Ltd Full time

    Customer Service Administrator Menzies Distribution are currently looking for a Customer Service Administrator to join our busy team based in Droitwich. The Customer Service Admin acts as the liaison between the customer and the warehouse and Transport. Acts as first point of contactfor the customer and resolves any problems or concerns with the receiving...

  • Customer Service Administrator

    2 weeks ago

    Droitwich, United Kingdom Menzies Distribution Full time

    Customer Service Administrator Menzies Distribution are currently looking for a Customer Service Administrator to join our busy team based in Droitwich. The Customer Service Admin acts as the liaison between the customer and the warehouse and Transport. Acts as first point of contact for the customer and resolves any problems or concerns with the receiving...

  • Service Administrator

    2 weeks ago

    Droitwich, United Kingdom Listers Full time

    We are currently recruiting for an experienced Administrator to fill our role of Service Administrator at our Volkswagen Commercials Dealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00. When customers bring their vehicles into one of our Centres for service or repair, their first point of contact will be our Service...

  • Customer Service Advisor

    7 days ago

    Droitwich, United Kingdom Kingswood Mobility Group Full time

    _**Job Summary**:_ **Join Our Team as a Customer Service Advisor!** We are looking for a competent Customer Service Advisor to provide excellent service to our clients. Through professional and efficient administration tasks you will navigate a customers account to provide them with a first class experience, ensuring the best outcome is achieved for the...

  • Customer Service Desk

    2 weeks ago

    Droitwich, United Kingdom Masstemps Full time

    Masstemps are currently recruiting for a full time, permanent customer service desk administrator to join a busy and expanding IT company based in Droitwich. **The role**: - Process orders for IT Collections, Disposals and Buybacks - Obtain accurate POs for invoicing - chasing customers. - Inbox management - responding to customers in a timely manor -...

  • Customer Service Apprenticeship

    2 weeks ago

    Droitwich, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Specsavers Droitwich** **Full time hours: 37.5 hours per week, to include weekend working** **Starting salary of £6.40 per hour - £12,480 per annum** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an...

  • Customer Service Advisor

    2 weeks ago

    Droitwich, United Kingdom Airband Community Internet Full time

    **Are you a Customer Service professional? If so Airband are now looking to recruit a Customer Service Advisor to join our successful team!** **Airband Offer a Hybrid working model out of our Droitwich office.** As Customer Service Advisor you will have a confident telephone manner, be able to communicate with a variety of Customers and queries. Be a quick...

  • Customer Service

    1 day ago

    Droitwich, United Kingdom Pertemps Worcester Full time

    A well-known company in hospitality sector, based in Droitwich are looking for a Customer Service/Rental Property Finder to join their team on a temporary basis working 09:00 - 17:00, Monday to Friday. As a Rental Property Finder, you will be responsible for: Assist with all new and existing instructions for emergency accommodation whereby a Rental Property...

  • Senior Financial Services Administrator

    3 weeks ago

    Droitwich, United Kingdom Brevere Group Full time

    Are you a financial services administration professional, looking for a new role in a dynamic and supportive environment? Due to continued success in providing fee based advice to HNW clients, this successful wealth management practice requires a professional and proactive Financial Services Administrator to provide holistic support to the Financial Advisers...