Payments Team Leader

**Payments Team Lead** - We are currently looking to recruit a Payment Team Lead into our Payments team within our Manchester office. This role requires a strong leader who is performance driven and can inspire others as well as support and develop team members. Join a culture of teamwork and imagination that fosters a result driven environment, professional expertise and high quality output.

This position offers an exciting opportunity for a high calibre leader to develop the team to achieve business objectives ensuring consistent performance. With a core objective of maintaining a well-organised Payments function, ensuring adequate controls and quality checks are in place and maintaining a high standard in order to comply with audit, governance and SAR guidelines.

**Main Duties**:

- Day to day leadership responsibilities of the Payments team; monitoring the end to end process & individual team members' performance against agreed key performance indicators on a regular basis, and giving appropriate feedback as required and address/resolve underperformance in a positive manner.
- Embed and maintain a high performance culture ensuring that objective setting cascades to all team members and that the team have a clear understanding of how they contribute to the Finance and business strategy.
- To allocate roles and responsibilities across the team, ensuring that the utilisation of skills and expertise is maximised using best practice workforce management principles
- Management of DWF's Payments function and completion of the KPI reporting on a weekly/monthly basis with the support of the Payments Manager.
- Act as escalation contact within DWF regarding any payment related matters to deliver and promote a world class customer service culture
- Ensure that all processes and controls comply with the internal audit/governance requirements and Solicitors Regulatory Authority Accounting Rules (SAR).
- Supporting the Payments Manager to identify, drive & implement process and control improvements in the end-to-end processes across the team and to support the design, development and implementation of the solutions working closely with the various stakeholders.
- Oversee the integration of mergers and acquisitions onto 3e for the Payments team ensuring compliance with international regulations and efficient functionality.
- Active involvement in business improvement projects and work with change team to design and implement agreed new processes & policies effectively within the Payments function.
- To develop professional networks across the business to understand the developing requirements of senior business leaders, trends, and developments within the wider business
- Liaising with the firm's Finance Systems, Cashiering, and Purchase Ledger teams to resolve operational issues and boost efficiency
- Supplying requisite management information for the compilation of the monthly dashboard statistics/reporting and utilising the data to identify and remedy and bottlenecks.

**Skills, Experience and Personal Characteristics**
- Demonstrable experience of a payments process and experience of quality checking work and implementing checks and controls in a team
- Attention to detail with a commitment to high quality and accuracy
- Excellent knowledge of Solicitors Accounting Rules (SAR) and an appetite to ensure knowledge is up to date and refreshed on a regular basis
- Flexible and adaptable to deal with changing requirements, able to balance competing priorities
- Good Excel skills
- Ability to help lead and motivate a team including goal setting and performance management
- Strong interpersonal and communication skills
- Be able to work effectively to meet deadlines
- Embraces change, with a 'can do’ attitude
- Ability to learn quickly, adapt to in-house systems and suggest improvements
- Experience of working with multiple locations, business units and currencies
- Ability to work under pressure in a fast paced dynamic environment successfully managing multiple tasks & priorities
- Experience of holding self and others accountable for the achievement of performance expectations. Creates an environment that enables others to perform at their best

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

**Benefits package and flexible working**:
We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket lo