Customer Service Agent

2 weeks ago

Leeds, United Kingdom Mears Group Full time

Annual salary: up to £20,000.00

**Customer Service Agent**
- Full Time - Permanent - Up to £20,000 per annum, depending on experienceHave you always wanted to work for a company that cares about their customer’s happiness as well as their employees? Mears group may just have the answer for this as a job has opened up for you. We are searching for someone who is dedicated to helping customers while reaching their own career goals - could this be you?

**Who are we?**
Mears is one of the UK’s leading housing and care providers to both the public and private sector, with over 6,500 employees, working with clients to help develop, fund and implement their placemaking ambitions.

We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

We are trusted to provide homes for some of the most vulnerable people in the UK on behalf of our partners and through our own landlord business and registered providers - Plexus and Omega Housing.

**What we are looking for**:
We are looking for an experienced Customer Service Advisor to join our rapidly expanding company on a permanent basis.

**Role requirements**:
Within this role, you will respond to all calls and enquiries coming into the call centre promptly and professionally and will adhere to targets and objectives as set out by the management around average time taken on calls.

It is essential that you possess the following skills in order to be successful for this role:

- Substantial experience within a customer service environment dealing with members of the public both face to face and through telephone.
- Considerable amount of experience working within an office environment or similar.
- Strong knowledge of all Windows based technology.
- You should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis.

**What's in for you?**:

- Competitive basic salary - Up to £20,000 per annum, depending on experience
- 25 days annual leave
- Generous Pension Scheme
- Cycle to work scheme
- Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset.
- Eye Test Vouchers
- Employee Assistance Programme
- Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Previous years include, Alton Towers, Drayton Manor etc.
- Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
- Be part of a friendly and dedicated team
- Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
- Maternity and paternity packages to make sure you get to spend time with your loved ones
- Use and access to the latest technology

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