Customer Care Operative

1 week ago


Leatherhead, United Kingdom Shanly Homes Full time

**CUSTOMER CARE OPERATIVE**

Are you a skilled multi trade wanting to work with an award-winning regional housebuilder?

Shanly Homes is looking for a Customer Care Operative to join their team covering our Southern regional sites in the Surrey, West Sussex and Hampshire areas.

**About the role**

As Customer Care Operative you will have your own company vehicle to travel around our developments to:
**Carry out a range of remedial work for our customers who have moved into their new homes.**
- Ensure that all work is to a high standard, delivering a great service to our customers.
- Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible.

**Accurately record and access information on our customer care software (ClixiFix).**
- Complete all the necessary information on work completed and raise if any follow up is required.

**Maintain good communication with customers and our customer care team.**
- Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the team.

**About you**
- Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc.
- Practical approach to resolving customer defects.
- Full, clean driving licence and residing within easy reach of our Southern regional developments.
- Customer focused and wanting to deliver a high standard of service to our customers.
- Great communication skills.
- Good at planning out work and what equipment/supplies, etc is needed in advance.
- Friendly and professional approach.
- Proactive problem solver, using your initiative to find solutions.
- Confident IT skills and ideal if you have previous use of customer care software.

Please note as this role is working in our customers’ homes, we will conduct a criminal records check.

**What we offer in return**
- Friendly, supportive team with a welcoming culture.
- A privately-owned business with all the benefits of a financially strong company that has stood the test of time.
- Competitive salary and car allowance.
- Discretionary annual and long-term bonus schemes.
- Pension scheme paid via salary exchange.
- Annual leave starting at 25 days to a max of 30 days.
- Free life assurance.
- Many wellbeing benefits - on-demand GP service, free weekly fitness classes, discounted gym membership, Employee Assistance Programme and a cycle to work scheme.
- Discount scheme with savings across a range of sectors.
- Plus many social events throughout the year.

**Job Type**: Permanent

**Benefits**:

- Company car
- Company events
- Company pension
- Cycle to work scheme
- Free fitness classes
- Free parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person


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