Customer Service Advisor

2 weeks ago

Knutsford, United Kingdom Speedy Freight Full time

**Speedy Freight** are a successful National organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. **Speedy Freight** provides dedicated, same day transport solutions to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.

Our mission is **‘To be the first choice to deliver every single time. To always be there for our customers and our team’**

Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.

**Responsibilities & Objectives**
- Build solutions for customers by effectively understand customer transport needs by asking the right questions.
- Plan and build effective transport solutions guided by the Speedy Freight operating model.
- To control resources (vehicles, drivers) ensuring all legal constraints are adhered to (Weight limits, Working Time Directive and EU drivers’ hours regulations).
- Effective management of drivers through on-going communication supplemented by the use of Traffic System analysis screen and tracking systems.
- To build a reference portfolio of preferred drivers and vehicles.
- Receive orders over the telephone and input into the company computer systems.
- Liaise and negotiate prices with other Speedy Freight branches/drivers and 3 party drivers.
- Communicate with customers and drivers to ensure customer KPI targets achieved and maintained.
- Develop customer relationship via regular telephone communications.
- Contribute to the team performance by sharing and implementing best practice ideas.
- Account management of existing business to ensure customers are spending to their maximum potential.
- Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
- To contact businesses by telephone to promote product / services. Solicit orders accordingly.
- Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.
- Schedule appointments for sales staff to meet prospective customers.
- Understanding and achieving specific targets regarding required margin, costs per mile and utilisation.
- Ensure that admin and housekeeping is completed to the required standards.
- To conduct customer and marketing surveys and further assess the needs of each customer to ensure the service provided by Speedy Freight remains high.
- To work to deadlines and work independently when required.
- Communicate effectively and professionally with all levels of staff, customers and suppliers.
- Flexible approach required to cover on-call rota system.

**Qualifications**
- IT Literate including Microsoft, word, excel and outlook.
- Written, oral English and Mathematics to GCSE standard
- Excel / PowerPoint presentations skills.

**Experience**
- Recent experience in a similar role
- Strong customer service ethic with negotiation and telesales skills
- Excellent verbal and written communication skills
- Articulate with a confident phone manner
- Good organisation skills with the ability to multitask and prioritise workload
- Ability to source own leads through research

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking

Work Location: In person

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