Customer Service Advisor Apprenticeship

FCA Fiat Mangoletsi Cheshire

**Position Overview**:
We are looking for a motivated individual to join as a Service Advisor Apprentice. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors, the apprentice will gain valuable hands-on experience, develop essential skills, and become proficient in providing exceptional service to our customers. This role is ideal for individuals with a passion for automobiles, excellent communication skills, and a desire to learn and grow in a dynamic environment.

**Responsibilities**:

- Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
- Greet customers in a professional and courteous manner, ensuring a positive service experience.
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
- Coordinate with the parts department to ensure timely availability of required components for service appointments.
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.

**Working Week**:
A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers.

Approximately 20% of your total work hours will be dedicated to 'off-the-job' training. This is a mixture of online classrooms and face-to-face learning at The Performance Academy in Coventry.

**Your Development and Future Prospects**:
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry.

Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.

Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.

**Qualification**:
The Programme lasts for 12 months (+12 weeks for End Point Assessments) and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner.

**Salary**:
Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Apprenticeship Wage.

**Entry requirements and** **qualifications**:

- Aged 16+
- Grade C/4 or above in Maths and English or equivalent.
- A strong interest in learning about the service and maintenance of petrol, diesel, hybrid, and electric vehicles.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Willingness to follow instructions and learn from experienced technicians.
- Basic computer skills for documentation and communication purposes.
- Working towards or in possession of a valid driver's license and clean driving record.

Calex are the official partner to Stellantis for their UK Apprenticeship recruitment and are also their training provider.

**Recruitment Process**:
**Job Type**: Apprenticeship

Pay: £7.55 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person