Customer Service Advisor

3 days ago


Newcastle Upon Tyne, United Kingdom MERJE Ltd Full time

**Hours**: 35 hours Monday
- Friday 8am-4pm, 9am-5pm, 10am-6pm.

This is a fantastic opportunity to join a leading business as an Advisor Support Consultant where you will assist Advisors with their system related queries, investigating and owning through to resolution where issues arise.
- Provide excellent customer service to our Advisers
- Deal with inbound queries from all Advisers
- Provide technical processing for advisers when and maintain a high-quality record for data protection purposes.
- A confident approach, self-motivated with good interpersonal skills.
- An excellent telephone manner and written communication skills with the ability to quickly build and maintain key relationships
- The ability to cope with pressure; and react quickly to changing priorities and key messages
- The ability to work using own initiative but also as part of a team
- A good working knowledge of excel, word and PowerPoint. Mail merging advantageous).
- Analytical skills with problem-solving ability;



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