Training and Development Coordinator

**Job Title**: Training and Development Coordinator

**Location**:Dover or Home-based role.

**Salary**: £25,976 per year. Increasing to £29,580 after successfully completing 6-month probation.

**Job type**:35 hours per week, Monday-Friday. Full-time, Permanent. Home working. Our Clear Voice department is open Monday to Friday; you will work hours between 8am and 5.30pm.

**The Company**:
Clear Voice Interpreting Services is a growing language service provider and an award-winning social enterprise that delivers on demand telephone interpreting, video interpreting, face to face appointments, written translations, and transcriptions nationwide. Clear Voice's ethical, adaptable, and personal values set us apart in the industry and attract a wide range of clients. These include businesses, local authorities, government, legal, healthcare, education, and a particularly strong reputation in the charity sector specifically asylum and refugee charities. All of our profits are donated to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

If you are accountable and an excellent communicator, have demonstrable experience in building successful relationships and are looking for an exciting role within a social enterprise that is making a difference, we'd love to hear from you

**The Role**:
We are currently looking for a **Training and Development Coordinator** to join our collaborative and welcoming Clear Voice team, on a **Permanent Contract.**

**Duties and responsibilities**:

- Develop and maintain processes and procedures for Clear Voice's Training and Development of interpreters, including implementing and delivering training courses, creating training materials and ensuring accessibility of all resources.
- Manage the eLearning platform and portfolio of courses; including registering new interpreters, providing support and guidance, and establishing a tracking mechanism to ensure all interpreters progress appropriately with the recommended and refresher courses.
- Create a bank of resources on the learning management system to ensure high quality training; including setting up activities, uploading resources and testing.
- Support the Clear Voice Quality Manager and Team with embedding a culture of quality within the organisation and with our pool of interpreters.
- Contribute to the strategic development of interpreters by establishing and maintaining efficient communication pathways and relationships with interpreters to understand their training and development needs and delivering the most suitable training or services to improve their knowledge.
- Maintain a robust CRM system and database of all interpreters; ensuring the information is up to date.
- Compile reports and statistical information as required.
- Work with the Interpreter Assessor Coordinator and the Engagement & Complaints Coordinator to understand the training and development needs of the interpreters.

**Experience/Skills Required**:

- Excellent inter-personal skills and the ability to relate to wide range of people
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
- Excellent ability to communicate at all levels, verbally and in writing, with diverse groups or individuals
- Have high attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure, both individually and in a team

**Benefits**:

- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme