Accounts Coordinator

Clear Voice Interpreting Services is a growing language service provider and an award-winning social enterprise that delivers; on demand telephone interpreting, video interpreting, face to face appointments, written translations and transcriptions nationwide.Clear Voice ethical, adaptable and personal values sets us apart in the industry and attracts a wide range of clients. These include businesses, local authorities, government, legal, healthcare, education and a particularly strong reputation in the charitysector specifically asylum and refugee charities.

All of our profits are donated to our parent charity Migrant Help to support asylum seekers and victims of trafficking. Migrant Help is a leading charity that has been established for more than 50 years and delivers a range of support and advice servicesto migrants across the UK.

We are currently looking for two Accounts Coordinators to join our team on a Permanent Contract. The role can be Homebased or there is scope to work from our Head Office based in Dover should you wish to have an office presence.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

**These are some of the benefits we offer**:

- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.

**The Role**

The Account Coordinator will support the sales and partnership team in managing existing clients accounts by developing relationships, providing excellent customer service. This role will assist with communicating regularly with all of our clients, developingand growing the existing accounts and supporting the growth of the business. The Account Coordinator will recommend services to existing clients to improve their offering.

The Account Coordinator will regularly communicate with finance, clients, framework providers, suppliers and will be collecting data to support growth and continual improvement of Clear Voice.

The postholder will seek out new opportunities being guided by the Head of Sales and Partnerships and work proactively on the development of the business and with stakeholders to further the growth of the ethical work the Clear Voice is part of.

The Accounts Coordinator will work closely with other areas of the business, such as supporting the Operations Team with invoice queries, working with finance chasing any bad debt, supporting marketing with content and working with Partnerships Coordinatorto seek further partnership opportunities.

As the range of activities will change every day, the postholder will be adaptable and able to pick up new ideas and concepts quickly.

**Duties and responsibilities**
- Building lasting relationships with clients to understand their needs and recommending the most suitable products or services to improve satisfaction.
- Building a comprehensive knowledge of company offers and demonstrating those benefits to clients
- Following up and updating customers about the latest offers and promotions
- Working with Operations teams for effective customer service before and after closing sales
- Conducting market and competitor research, keeping up with what is happening within the sector (trends)
- Resolving invoice complaints and concerns and reporting their feedback to finance and operations
- Researching prospective and existing clients for a better understanding of their needs
- Monitoring key performance indicators of sales and marketing campaigns and creating comprehensive reports to improve results
- Generating and following-up business leads
- Input into the sales and partnership strategy to outline where opportunities are arising.
- Provide support with lead generating sales and marketing campaigns into existing and new markets.
- Assist marketing coordinator to develop content for marketing materials, social media and website content, and assist with producing regular client communications that are timely and engaging.
- Provide excellent customer service and relationship building skills in all interactions.
- Monitor and report on the outcomes of sales.
- Sharing with senior management new ideas or suggestions for improvements based on customer feedback
- Provide administration support for tender and bid writing.
- Assist with the planning of events and exhibitions to promote Clear Voice.
- Maintain the CRM database ensuring client contact information is relevant and up to date.
- Maintain database to track as and when customers are using and not using us and which services are being utilized.
- Support the Sales and Partnerships team in working with clients to develop management reports and client reports.
- Always demonstrate our business values of being ethical, transparent and reliable.
- Delivering trainings and presentations to existing and prospective clients.
- Any other duties that may be required from Head of Sales.