Customer Support Administrator

Join our team as a full time, permanent** Customer Support Administrator**at a state-of-the-art laboratory based in Manchester. This is an exciting opportunity to be part of a fast paced, innovative environment where your exceptional organisational skills and passion for customer service will make a great impact.

**About The Team**:
RPS Laboratories is a team of Analysts, Chemists, and Technicians that operate from purpose-built laboratory facilities which have a long history of providing expert advice and analytical solutions to the agrochemical sector. Our laboratories enjoy an international reputation for solving complex and novel analytical problems in a wide variety of food, feed, and forage crops.

We have state-of-the-art laboratories in Manchester and Bedford.
- Our Manchester laboratory was one of the first laboratories in the UK to gain MCERTS accreditation for the analysis of stack emissions.
- Our Bedford laboratory was one of the first laboratories in the UK to gain UKAS accreditation for the analysis of PFAS chemicals following the monitoring required at the Buncefield oil terminal.

**About You**:
As a key member of the Laboratories business, your role as a **Customer Support Administrator** is critical to helping us conduct investigations and formulate effective solutions to help our clients comply with international quality standards, maximum residue limits (MRLs), environmental regulations, and much more.

By joining us you will collaborate with our clients, to design a tailored analytical programme to meet their complex regulatory needs. Leveraging our state-of-the-art instrumentation. You will be influential in providing analytical support during the remediation and clean-up project and subsequent routine monitoring.

**Your Responsibilities**:

- Processing supplier invoices
- Preparing basic quotations
- Adding new customers onto LIMS
- Assisting Business Development Associate
- Customers spend analysis
- Assisting with sample registration when required.
- Drive company van to collect samples in local area when Van Driver is on holiday
- Maintaining housekeeping standards
- Complying with H&S requirements. Report H&S issues to senior management

**Skills, Knowledge, and Experience**:

- Good time management skills, attention to detail and ability to cope under pressure
- Ability to work with mínimal supervision as well as part of a team.
- Good inter-personal and communication skills.
- Full clean driving licence

LI-SY1

**What’s in it for you?**

A personal development plan and a transparent career pathway puts you in the driving seat of your career and you’ll be supported as far as you want to go.

We encourage and value different ideas, perspectives, and styles of thinking. We need a mix of experiences and skills to develop the most innovative ideas. We respect one another and recognise the potential and contribution of everyone. You’ll be joining a diverse community and a company that puts its people first and prioritises their well-being.

A career here is far from ordinary. Here you’re not a number, you are part of the solution.

**Why RPS?**

We’re a connected community, working together to achieve exceptional outcomes. We understand the need to work flexibly, empowering our people to create a work-life balance that’s right for them. We also understand the importance of collaboration and social connection in the office environment. With agile offices and hybrid working offered as standard, we trust our people to find the right balance to meet client needs - this is a workplace that works for you.

**About RPS, a Tetra Tech Company**:
RPS, part of Tetra Tech since January 2023, is a global firm that defines, designs, and manages projects in urbanisation, natural resources, and sustainability. As part of Tetra Tech’s 28,000-strong team across 550 offices in over 120 countries, we deliver solutions that create lasting value in an increasingly urbanised and resource-scarce world. By leveraging our global expertise, we enable our clients to develop winning solutions for their clients and communities.

As a Tetra Tech company, RPS is proud to provide market-leading development and project opportunities for our people, supporting their growth while addressing the challenges that matter. Our people drive our success, and this is where you come to build a career.

**Take the next step in your career and help make our world a better and safer place.**

**What happens next?**

**Our commitment to Diversity and Inclusion**
Mindful that a truly inclusive organization must make appropriate use of talent on a global basis and without unnecessary barriers, we are committed to embedding diversity and inclusion principles in all People processes in order to be as diverse as the communities and clients we work with, thereby securing, developing, and retaining the best available talent for the company’s future.

**Our approach to Diversity and inclusion**
Our people live our purpose, deliver our