Quality & Performance Analyst

2 weeks ago

Nottinghamshire, United Kingdom National Highways Full time

Your New role

Here at National Highways, we currently have an opportunity for a Quality & Performance Analyst to join our team in our Nottingham or Birmingham office. Within this role, you will be developing regional performance reporting and supporting with the implementationand embedment of performance management and measurement. You will also be supporting the Quality & Performance Manager in conducting audits and updating projects and programmes associated with assurance activity in the region.

What you’ll be leading on
- Work collaboratively with regional and national Operations teams (e.g. National Portfolio & Performance team) to implement performance reporting requirements, KPIs, and metrics that allow better understanding and visibility of the Region’s performance againstits targets.
- Deliver the allocated work to deliver the audit programme (Contract Assurance Regime and Service Quality Reviews) for the region’s contracts. Facilitate external audits; carry out data and trend analysis on audit findings and nonconformities.
- Support the implementation of Quality Management for the region’s contracts and use performance and trend analysis to identify improvements in quality performance, weighing pros and cons and including cost benefit analysis
- Implement and audit NHSS documentation to achieve certification
- Assist in the development and maintenance of Quality Management documentation and champion a culture of continuous improvement across the region by ensuring that performance feedback and lessons learned are captured, owned, tracked and monitored throughto delivery
- Deliver the allocated elements of the region’s quality and performance reporting, ensuring that positive performance is recognised, and quality improvement plans are created to address poor performance.

To be Successful
- Understanding of commercial contracts and quality and performance management
- Knowledge in quality and performance management, including experience of maintaining collaborative commercial relationships with the supply chain, and driving continual improvement and best practice
- Good analytical skills
- Excellent IT skills using and experience using Microsoft Office
- Experience of working on complex service based contracts (Highways construction and maintenance highly desirable)

A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

**About Us** Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.

An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

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