Customer Support Executive

4 days ago

Bristol, United Kingdom Bristol Waste Company Full time

**SALARY**: £28,000 per annum
**HOURS**: 40 per week, Monday - Friday
**LOCATION**: Avonmouth, Bristol

Customer Support Executive

**Purpose of the role**:
Responsible for supporting Commercial Collections Operations. To provide a professional front of house service to internal and external BWC customers.

**Key Responsibilities**:

- To provide office support to the Frontline operational team, including day to day use of Waste Management System covering all aspects of functionality.
- Support Supervisor with daily crew debriefs and actively build relationships with all Commercial Stakeholders
- Telephone sales / quoting new customers
- Making new appoints for BDM using marketing DATA
- Quickly resolve ongoing issues with customers in order to retain business
- Set up new customer accounts and service schedules on collections software
- Update customer collection details and ready monthly Invoicing run
- Ability to process online payments for commercial services as required
- Investigate customer queries in order to accurately action / close down credit requests
- Raise purchase orders on Sapphire system for Commercial spend
- Sign off completed daily worksheets and reschedule work not completed.
- Update daily crew work sheets with ad hoc or additional jobs requested
- Support the annual price increase process
- Administer Customer documentation including WTN’s / DOC’s

**Essential Requirements for the Role**:

- Ability to work independently, using initiative and as part of a team.
- Strong commitment to, and understanding of importance of high-quality customer service and customer care strategies
- Ability to effectively represent the company and to build relationships with a variety of stakeholders

Full Job Description can be provided upon request.

**Our Benefits**:

- Depending on your role we provide an employer contribution of up to 5% into the company pension scheme.
- Generous annual leave package with 25 days annual leave days plus 8 bank holidays.
- Support for Mental Health, we have an BUPA Employee Assistance Programme that provides support in a variety of different areas such as Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
- Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All free for our colleagues.
- Because we value our colleagues so much, we want to recruit more employees just like them. Which is why we have our employee referral scheme.
- Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
- Employee recognition awards and long service awards. To celebrate our colleagues wherever they are on their journey with us. We recognise and celebrate talent.
- Flexible working, we recognise that everyone is different and strive to create an environment that supports all colleagues. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation.

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