Customer Support Executive– Commercial

1 week ago

Bristol, United Kingdom Bristol Waste Company Full time

Customer Support Executive – Commercial Salary: £28,644 per annum – Maternity Cover (1st November – 31st January 2027) Hours: 37.5 hrs per week, Monday – Friday, 8am-4pm Location: Avonmouth, Bristol Purpose Of The Role Responsible for supporting Commercial Collections Operations. To provide a professional front of house service to internal and external BWC customers. Key Responsibilities To provide office support to the Frontline operational team, including day‑to‑day use of Waste Management System covering all aspects of functionality. Liaise with Commercial customers on a day‑to‑day basis via telephone and email in a professional manner. Support Supervisor with daily crew debriefs and actively build relationships with all Commercial Stakeholders. Maintain and update the Risk Assessment Database for Commercial collections. Liaise with Finance to manage customer balances and resolve queries. Build relationships and provide Account Management to Waste Broker Partners. Act as a point of escalation for service cancellations and promote service retention. Oversee daily route sheets for collections ensuring alignment with crew allocations. Internally audit new customer services including invoices for accuracy. Work with operational staff to ensure RFID overweights are accurately identified and updated on collections software. Organise Skip and RORO services with third parties including timely provision of collections data and invoicing of services. Manage the monthly Invoicing run ensuring accuracy and meeting deadlines. Provide support to the Commercial Contract Manager, proactively resolving crew or vehicle challenges. Update daily crew work sheets with ad hoc or additional jobs requested. Produce MI & KPI reports for customers of all sizes as required. Support the annual price increase process. Manage the bulk collections process to ensure efficient service and updated collections records are maintained including rebate values. Essential Requirements For The Role Ability to work independently, using initiative and as part of a team. Strong commitment to, and understanding of importance of high‑quality customer service and customer care strategies. Ability to effectively represent the company and to build relationships with a variety of stakeholders. Excellent problem‑solving skills that can be applied to differing circumstances. Full Job Description Can Be Provided Upon Request. Our Benefits Employer contribution of up to 5% into the company pension scheme (depending on role). Generous annual leave package with 25 days annual leave plus 8 bank holidays (depending on contract). Support for Mental Health via the BUPA Employee Assistance Programme and Mental Health First Aiders. Support for Physical Health through the BUPA Health Cash Plan, Cycle to Work scheme, and onsite Physiotherapist. Employee referral scheme. Dedicated learning and development team with opportunities for internal promotion. Employee recognition awards and long‑service awards. Flexible working, hybrid model, part‑time, job sharing, and hour flexibility where possible. PLEASE NOTE: we reserve the right to close this role early, should we receive sufficient applications. To discuss this role, your application, or any reasonable adjustments please feel free to contact our People Services team at recruitment@bristolwastecompany.co.uk or by phone on 0117 440 6676. We are an equal opportunity employer and welcome applications from a diverse range of candidates. #J-18808-Ljbffr

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