Customer Support Advisor

2 weeks ago


Bristol, United Kingdom Pertemps Bristol Commercial Full time

A fantastic opportunity for a Customer Support Advisor to join a fun and friendly team in the Clifton Vicinity. The role is working Monday to Friday 9:00am - 17:30pm on a 5 month fixed term contract- £23,042 salary pro rata'd
- 25 days holiday (business closes at Christmas)
- Contributory pension (company matched)
- Life Insurance
- A comprehensive reward, recognition and wellbeing scheme
- A comprehensive management development programme
- A career pathway programme to support your personal and professional development

The Customer Support Advisor role:

- Reporting into the Customer Support Team Leader, they will be responsible for delivering high standards of customer service and support to both internal and external customers.
- Efficiently and effectively deal with high volumes of customer support tickets to ensure all queries receive a high standard of service and experience
- Respond to and resolve all internal and external queries in a timely and professional manner
- Respond to, record and resolve customer complaints in-line with company requirements
- Accurately record all interactions
- Maintain updated knowledge of all company products and services to respond to customer queries accurately and efficiently

The ideal Customer Support Advisor:

- Experience within a customer service-based role, including complaints handling
- Ability to produce reports
- IT literate
- Exceptional communication verbally and written
- Passion for customer service

Contact Lucy or Chloe at the Bristol Commercial branch if you have any questions



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