Call Centre Operator

2 weeks ago


Manchester, United Kingdom Hire Group Full time

Title: Call Centre Agent

Location: Manchester

**Salary**: Competitive

, Permanent

We are looking for an enthusiastic and customer-focused Call Centre Agent to join our team in Manchester. As a Call Centre Agent, you will be responsible for handling customer inquiries and providing excellent customer service over the phone.

**Responsibilities**:

- Answer incoming customer calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information to customers about products, services, and pricing
- Resolve customer issues and complaints in a courteous and efficient manner
- Keep accurate records of customer interactions and transactions
- Escalate complex issues to the appropriate team members as necessary
- Meet and exceed individual and team performance targets

**Requirements**:

- Excellent verbal communication skills
- Strong customer service skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Ability to work independently as well as part of a team
- Flexibility to work various shifts, including evenings and weekends

**Experience**:

- Previous experience in a customer service or call centre role preferred

If you are interested in this exciting opportunity to join our team in Manchester, please submit your resume. We look forward to hearing from you,

**Salary**: £11.00-£12.00 per hour

**Benefits**:

- Flexitime
- Free parking
- On-site parking

Schedule:

- Flexitime

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Flextime



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