Call Centre Agent

1 week ago


Manchester, United Kingdom Stirling People Solutions Full time

**Call Centre Agent**

**Basic salary £20,500 + OTE £28,000 - £32,000**

**Location - Manchester**

**Full time/Permanent - 37.5 hours a week between 08.30am and 7pm**

**Contact - Adam Stirling (Stirling People Solutions)**

If you’re an experienced contact centre professional looking for a new role with a well established, national business, this could be the one for you.

This financial services group has been operating within the debt recovery industry for over 40 years and has an average yearly growth increase of over 30% per annum

**Role and responsibilities**:

- Resolving low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call resolution
- Managing difficult conversations in a sensitive and professional manner
- Entering accurate records of customer interactions
- Following processes and guidelines to deliver great service
- Achieving personal and team targets in a contact centre environment.
- Delivering or developing your skills with multi-channel communication.
- Day to day handling of multi channel communication.

**Desirable skills and experience**:

- Looking for that opportunity with an industry leading business to build a career
- Previous experience within an internal sales or collections role
- Excellent telephone manner with the ability to positively resolve situations
- Keen to excel in a great work environment
- Confident in your ability to achieve realistic targets and benefit financially
- Strong work ethic and happy to work on your own initiative

**The company**

This well established financial services business has been supplying debt recovery services to customers nationwide for over 40 years

Their client list spans from local authorities, utilities providers, and public sector institutions.

With over 600 employees across the country, they are able to provide high levels of service, and successfully deliver against client needs.

**What to do next?**

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Work from home

Supplemental pay types:

- Bonus scheme

Work Location: In person


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