Call Centre Agent

**Recruitment Open Day**

**Customer Service Agents Required**

Ascent are excited to announce an **in-person recruitment event and assessment centre at our offices in Manchester City Centre** on **Wednesday 18th September **where we’ll be looking for a number of new Customer Service Agents to join our team

The aim of the event is to give you an honest view of a how a day as a Customer Service Agent is, it will give you a chance to get a feel for what you’ll be doing and speak with our current employees to hear what they enjoy most When joining our team here at Ascent we want you to be sure this role is the right one for you and that you’ll gain real job satisfaction and love what you do.

**What the day will look like for you**:

- **Welcome Meeting** - Understand more about Ascent and what we do.
- **Ice Breaker** - Let us know more about you as an individual.
- **Individual Interviews** - Interview with a member of the contact centre team.
- **Group Exercises** - get a feel how the role will be when joining the team.

You will also have the chance to see our offices and speak with/ask questions with our teams.

**Details of the role**:
As a Customer Service Agent, you will play a huge part in the ongoing success of Ascent by liaising with our clients, customers and field-based agents to assist in the collection and recovery of contracted repayments due to achieve the maximum recovery of the client’s debt.

Your key focus will be managing inbound and outbound calls, contacting customers with overdue accounts to negotiate settlements on outstanding payments. You’ll play a pivotal role in dealing with general account enquiries and take routine payments from customers.

**We offer several benefits that cover lifestyle, colleague recognition, health & wellbeing and finances. Some of these amazing benefits include**:

- Competitive salary of £24,200 per year.
- Our discretionary bonus scheme that recognises individual and team performance across the business.
- Employee referral bonus scheme (£1000)
- Competitive pension scheme.
- Discounted gym membership with some of our healthcare providers.
- Health cash plan that allows you claim cash back on everyday treatments.
- 22 days holiday (this increases with length of service) plus a buy back holiday scheme.
- Discounts and savings on products & services to support your day-to-day living.
- Life assurance cover.
- Professional membership subscriptions.
- 24/7 digital GP service with our healthcare provider.

**What we'd like you to have**:

- Strong communication and listening skills, including a friendly telephone manner.
- Able to demonstrate resilience when having challenging conversations.
- High level of self-motivation to work independently and achieve/exceed KPIs.
- Care about the customer and want to support them to solve their problems quickly.
- PC literate and know how to use Word, Excel and Outlook

**How to apply**:

- **Start Date for this role is 4th November 2024.**_

As part of the Ascent on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Irwin Mitchell Group, existing employees, clients, partners and other stakeholders

**For more details about Ascent, please use the link below**:
**Job Types**: Full-time, Permanent

Pay: £24,200.00 per year

Additional pay:

- Loyalty bonus
- Yearly bonus

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- Do you have any unspent criminal convictions?
- Have you had or have any CCJ's, voluntary arrangements or are you currently bankrupt?
- Are you available to start on the 4th of November 2024?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 16/09/2024
Reference ID: recruitment day
Expected start date: 04/11/2024