Call Centre Agent

2 weeks ago


Manchester, United Kingdom Matt Burton Associates Full time

Our Client, a leading car manufacturer are currently looking for a **Call Centre Agent** to join their business based out of their **Jaguar Trafford Park **Dealership.

As a **Call Centre Agent**, you will take inbound calls from our client’s current customers to book in their yearly MOT or service, while on the phone you will also speak to them about other products that they might be interested in.
This role would be ideal for someone with great customer service skills looking for there first office role.

**About the role of ** **Call Centre Agent**:

- Communicate with the customer in a friendly and polite manner
- Ensure that the customer’s information is recorded and updated
- Guarantee all appointments are scheduled clearly in the Technicians diary
- Deliver excellent service to every customer
- Up sell our clients products i.e service plans
- Answer all calls professionally and quickly

**To be a ** **Call Centre Agent**:

- Excellent levels of customer service
- Relevant experience in a sales environment (Telesales experience ideally)
- Have great planning and organisational skills
- Work efficiently under pressure ability to achieve and reach targets
- Be self-motivated and driven to succeed
- Good communication skills
- Great work ethic

**About the company**:

- Excellent basic salary
- Fantastic career progression
- Realistic and uncapped bonus scheme based on hitting targets
- Great training and development
- Fun, friendly working environment

**What’s next?**

**Job Types**: Full-time, Permanent

**Salary**: £19,865.00-£23,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus

**Benefits**:

- Company pension
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability


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