Junior Call Centre Assistant
6 days ago
**Role Overview**
This entry-level role is perfect for someone looking to gain valuable experience in marketing and customer communication. As a Junior Call Centre Assistant, you will be responsible for handling inbound and outbound calls, supporting marketing campaigns, and providing excellent service to potential and existing customers.
**Key Responsibilities**
- Answer inbound calls and make outbound calls on behalf of clients
- Assist with customer enquiries, providing accurate and helpful information
- Promote client products and services clearly and confidently
- Record customer feedback and update CRM systems accurately
- Work collaboratively with the marketing and sales teams to achieve campaign goals
- Maintain a professional and positive tone in every customer interaction
- Follow scripts and campaign guidelines while using initiative when needed
**What We’re Looking For**
- Excellent verbal communication and listening skills
- Confident phone manner and a friendly approach
- Ability to work in a fast-paced, target-driven environment
- Basic computer literacy and data entry skills
- A proactive attitude with a willingness to learn
- Previous call centre, customer service, or marketing experience is a plus, but not essential
**What We Offer**
- Comprehensive training and mentorship
- Supportive team environment with opportunities to grow
- Exposure to live marketing campaigns and real client work
- Career progression in customer service, sales, or marketing roles
- Regular team events and staff incentives
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Manchester M2 6LW (required)
Work Location: In person
Application deadline: 02/06/2025
Expected start date: 02/06/2025
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