Customer Care Administrator

3 days ago


Saint Ives, United Kingdom Caring Together Charity Full time

**Location**: Hybrid - St Ives, Cambridgeshire & home-based
**Salary**: £24,000.00
**Closing Date**: 10th September 2025
**Interviews**: End of September 2025

Do you enjoy variety and helping others?

Join our friendly team as a Customer Care Administrator and this is exactly what you will be doing. Our Customer Care team are the welcoming voice of the charity that supports unpaid carers. This is your opportunity to make a real difference every day.

About Caring Together Charity

Our vision is a world with no unpaid carer in crisis, isolated or struggling alone. Three in five of us will become a carer at some point in our lives and Caring Together is here to provide emotional and practical support and advice to carers of all ages and their families.

About the Role

You’ll support our Office and Customer Service Manager with key administrative tasks including onboarding new starters, managing equipment and coordinating internal meetings. If you love variety, people, and making a difference, this role is for you.

What you can expect:

- A flexible working culture, you decide where you need to be according to the needs of the business. It is anticipated for this role that you will spend some days a week in St Ives, Cambs and visit our Swaffham office monthly.
- 25 days annual leave + bank holidays, you can use your bank holidays whenever you want to and you can also buy or sell up to 5 days leave.
- Company pension scheme
- Paid carers leave
- Wellbeing programme
- Staff referral scheme
- Ongoing training and development opportunities

What You Will Be Doing
- Welcoming and supporting callers and visitors with care and professionalism
- Handling enquiries and directing them to the right teams across Cambridgeshire, Peterborough, and Norfolk
- Managing day-to-day admin: referrals, post, payments, bookings, equipment, and more
- Assisting with staff onboarding and offboarding
- Providing secretarial support for internal meetings
- Contributing to events, projects, and service improvements
- Being a go-to person for colleagues needing help with systems or resources

What We Are Looking For
- A natural communicator with excellent customer service skills
- Confident using Microsoft Office and keen to learn new systems
- Organised, proactive, and able to juggle multiple tasks
- A team player with a positive, solution-focused attitude
- Someone who thrives in a busy, people-centred environment

Experience working with carers or volunteers is a bonus, but not essential — we value your attitude and willingness to learn.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Saint Ives PE27 4AA



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