Administrative Officer
1 week ago
An opportunity has arisen for an experienced administrator who is passionate about delivering high standards of care and service to join the Wheelchair Service based at Stanney Lane Clinic Ellesmere Port
Our multidisciplinary team of therapists, engineers and support staff provide wheelchair equipment, assessments and support for adults and children living across Wirral and West Cheshire who have a long-term condition or disability which significantly impairs their ability to walk.
You must be able to work full time over 5 days, Monday to Friday 08:30 - 16:30, and be willing and able to provide administrative support at the Wheelchair Service in Birkenhead on an occasional basis to cover absence.
Experience of working in a busy office and being able to prioritise your own workload is essential. You must be computer literate and be experienced in using clinical and administration computerised referrals management and booking systems and be able to produce high standards of work with attention to detail. Experience of using other systems used by the wheelchair service, such as BEST is desirable.
At WCHC, our priority is to provide safe, high-quality care to our communities every day; the kind of care we would want for ourselves and our loved ones. Our services are community-based, and we are one of the first Trusts in England to integrate health and adult social care bringing together teams of Nurses, Allied Health Professionals and Social Workers to delivery truly integrated health and care.
We strive to be a great place to work and thrive and are committed to investing in our staff to help them fulfil their potential through a range of learning and development opportunities.
Our staff are very much valued, and this is why we offer a range of employee benefits including family friendly policies, additional leave purchase scheme, free parking, staff wellbeing support services including counselling, inclusive staff network meetings, and a range of ambassadorial engagement roles.
Enter confidential patient data using computerised information systems in line with Trust policies and procedures ensuring that information reported is accurate, timely and to the required stand
Provide advice and signpost patients as appropriate.
Provide general reception duties e. g. greet and arrive guest
Responsible for booking patients into Service Clinics in line with service specific requirements
Call back to patients to confirm appointment times/attendance and rebook where appropriate
Liaise with associated agencies or external organisations as necessary, clinical and non-clinical e. g. transport, interpreters, GPs escalating when appropriate
Monitor and order stationary to agreed service levels
Full list of job duties, please refer to the job description
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