Night Customer Service Assistant/supervisor

**Job Role: Night Customer Service Assistant/Supervisor, Clapham Junction**

**Hours per week: 30 hours per week**

**Hourly rate: £11.92-£13.92 per hour**

**Shift pattern: Working 3 night out of 7, Usual hours will be between 10pm and 8am so full flexibility during these times is required.**

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Hit the Jackpot on an exciting new career with Admiral
- Would you like to join Admiral, the _**market-leading company**_ _in the adult gaming industry across the UK and beyond?_

Here at Admiral we are a large scale organisation, with our main business being adult gaming centres, including slot machines. Within a number of these venues we also have our tanning company, Kwik Tan, providing a range of sunbed options for customers up and down the country. We also have family friendly entertainment centres located at coastal areas across the UK.

As an **ever expanding** business, we pride ourselves in offering outstanding services for both customers and business partners, as we are also a leading provider of arcade and slot entertainment via our parent company, the esteemed Novomatic.

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. This means you will be responsible for the night to night running of the venue, and being the most senior staff member on shift. As a result of this you will be liaising closely with the venue manager, as well as managing the staff on shift with you, who will be reporting directly to you. Further duties may also include:

- Delegating tasks to staff members on shift
- Liaising with public and staff members
- Driving business during the shift
- Motivating the team to ensure KPIs and targets are met
- Carrying a master cash float
- Key holding duties
- Admin duties
- Customer service escalations.

Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in the night to night running of our venue. You could be:

- promoting our excellent offers, promotions and events.
- providing refreshments and snacks to our customers.
- As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
- Who are we looking for?_

Firstly, as a company in the gambling industry, we need all staff and applicants to be **18 or above**.
- So, what’s in it for you?_
- Job Security due to our ever expanding business
- Excellent career progression opportunities.
- We pay above the National Living Wage regardless of age
- Annual Shoe Allowance
- Overtime available.
- The opportunity to earn bonuses and recognition for going the extra mile.
- Enhanced Maternity and Paternity packages.
- Employee Development Programme available.
- Employee Assistance Programme. - Access to a confidential 24hr Health Assured helpline
- Life Assurance - 3 x annual salary
- HAPI App discounts - retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
- What happens now?_

Please view our Recruitment Data Privacy Notice which is on our Company website.

OPS3CSA

**Job Types**: Full-time, Permanent

Pay: £11.92-£13.92 per hour

Expected hours: 30 per week

**Benefits**:

- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount

Schedule:

- 10 hour shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Saint Johns, SW11 1TN: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you aged 18 or above due to Licensing Laws?
- If successful we carry out DBS checks, are you comfortable with this?
- Are you flexible to work night shifts between 10pm and 8.30am? You will work three nights per week.
- Are you able to work 30 hours per week?

Work Location: In person