Property Service Administrator

**Property Service Administrator - Nights**

**Elogs**

**Location**:Office Based

**Salary**: £25,400 (inclusive of £2,000 shift allowance)

**Working hours**:7pm to 7am (3 on 3 off)

**About Us**

At Elogs, we enable our clients to maximise their buildings’ performance by providing support around the clock. With our team of experienced problem solvers and our unrivalled platform, you gain full control of your facilities’ performance. Confidence and reliability isn’t a question - it’s guaranteed.

We give our clients the people and technology they need to manage their assets and deliver outstanding experiences around their built environment. Embedded in your business, we own jobs from start to finish and take full control of your service providers. This empowers you to focus on unlocking the potential of your assets. Freedom - the Elogs way.

**About the role**

We’re looking for a highly organised and thorough Property Services Administrator to join our dedicated nights team. You’ll be at the forefront of delivering exceptional customer service to over 10,000 properties across the UK, including both residential and commercial sites. Whether it’s liaising with tenants, landlords, facilities managers, or engineers, you’ll be solving problems, offering reassurance, and ensuring every interaction sets the standard for world-class service.

You’ll work a fixed shift pattern of three nights on, three nights off as we provide 24/7 support to our clients to keep services running seamlessly.

**What you’ll be doing**
- Logging, scheduling and co-ordinating maintenance, inspections, and repair works
- Acting as the primary point of contact for enquires, issues and service requests
- Manage and track service requests, prioritising urgent issues and always keeping clients updated with progress
- Resolve queries quickly and effectively, always going the extra mile
- Liaise with contractors, suppliers, and service providers to ensure timely resolution of maintenance issues
- Monitor the status of ongoing projects and resolve operational issues as needed
- Support team members with additional tasks and projects as required
- Achieving key service metrics and resolving issues within client SLAs
- Building strong, trusted relationships with clients
- Problem-solving, staying calm under pressure to provide impactful solutions

**About you**

We’re all about finding people who thrive in fast-paced, dynamic environments and who truly care about delivering unforgettable customer experiences.
- You know how to do this - you have experience providing high quality customer service
- You can work in a fast-paced environment - you can work under pressure with a calm and reassuring approach
- You’re a proactive problem solver - you pay attention to detail and take a solutions focussed approach to problem solving
- You’re creative - you can think outside the box and show technical resourcefulness to solve customer challenges
- You’re tech-savvy - you’re proficient with modern technology and are comfortable navigating systems to complete tasks
- You’re flexible - this role involves night-time working with 3 nights on / 3 nights off shift pattern from 7pm to 7am

**Why join us?**

People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.

Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.

**Our Benefits**:

- Annual leave: 25 days of annual leave, plus bank holidays.
- Wellbeing: Simply Health plan, gym discounts, and an Employee Assistance Programme.
- Flexibility: Charity days and religious holiday swaps.
- Learning: Online learning resources and professional development support.
- Extras: Cycle-to-work scheme and retail discounts.

Pay: £25,400.00 per year

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- 12 hour shift
- Night shift

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Saint Ives PE27 4AA