Customer Excellence Executive

2 weeks ago

Birmingham, United Kingdom Mobile Fun Full time

**Customer Excellence Executive**

**Location: Birmingham**

**Salary: National Living Wage**

**40 hours per week**

**Keywords: Customer service, Customer excellence, Customer queries, Customer service advisor, Customer experience, fraud prevention, Social media, Order processing, eCommerce, Mobile Fun**

**Do you believe that Customer Service is one of the most important parts of buying products online? At Mobile Fun, we certainly do**

Mobile Fun is the **UK's leading e-commerce retailer for mobile tech accessories,** we have several business lines including our own-brand Olixar and Lovecases ranges. We absolutely love our products and technology and understand **our amazing Customer Service Team is vital** to the running of our business...**which is where YOU come in**

As a member of our team, you will become a specialist in resolving queries and problems whilst delivering exceptional customer service.

**What you will be doing**:

- Processing customer orders and preventing fraudulent activity
- Communicating effectively with your team and other departments
- Delivering accurate departmental reports
- Raising any concerns to your line manager in a timely manner
- Have an interest in your own personal development - because we certainly do

**Key requirements**:

- Excellent verbal and numerical skills
- Great at listening to customers' specific needs and being able to adapt your responses appropriately
- Ability to meet deadlines
- Exceptional team working skills
- Problem-solving skills
Minimum 2 years worth of customer service experience is essential**:

- **
A-C/9-5 in GCSE Maths and English**:

- **
A willingness to learn is key**

**What can we offer you in return?**

As part of our commitment to making Mobile Fun a great place to come to work every day, we offer extensive development and learning opportunities to all employees, as well as a comprehensive rewards package:

- Up to 25 days annual holiday plus national holidays.
- Opportunities to learn new skills and access to online learning platforms to develop
- Pension scheme with up to 6% matching contributions.
- Discount on our products (up to 90%) and constant supply of product review samples
- Social events throughout the year - to name a few: Bowling nights, picnics in the park, Movie nights, Halloween dress-up competitions and so many more
- we can't wait to hear from you

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