Customer Service Executive

5 days ago

Birmingham, United Kingdom Bunzl Cleaning & Hygiene Supplies Full time

Customer Service Executive

Customer Service Executive

Job Ref

BODYNP

**Location**:
Bodyguard Workwear Ltd BCHS Adams St Birmingham

Function

Customer Service

Salary

Status

Full Time

Type

Permanent

Hours

37.5

More details

Customer Activation Executive

Location: Birmingham

Working Schedule: Monday - Friday

**Salary**: up to £27000

A part of Bunzl plc FTSE 100 company, Bodyguard Workwear Ltd was established in 1975, using its expertise in garment design and manufacture as a foundation it has established itself as one of the forefront manufacturers and distributors of PPE and safety workwear in the United Kingdom. Over the years it has secured close working relationships with some of the largest Construction, Petrochemical, Utilities and Transport companies in the United Kingdom.

The Benefits
- 28 days holiday inc bank holidays
- Life Assurance
- Employee Assistance Programme (EAP)
- Financial Assistance (preferential loans) and Financial Education.
- HSF Health plans available
- Access to development / training

The Role

Responsible for mobilisation of new customer contracts, seeking to maximise sales and provide the very highest level of customer service through effective e-Commerce transactions. Excellent communication skills are essential to engage with customers, and effective collaboration with colleagues in Procurement, Sales, Finance and IT is essential to maintain the smooth operation of the business.

Key Responsibilities
- Customer relationship development
- Increase number of customers transacting with us through E commerce platforms
- Manage customer requirements for E commerce platform
- Discuss and Plan best portal structures for customers with sales team
- Understanding of web structures
- Demo portals to current customers to get more of them on the portal, and demo to new customers during tender process

Your skills

Strong understanding of Web structures

Experience of social media and digital activity

Experience with customer mobilisation and onboarding

Diligent with good attention to detail

Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise.If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

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